Deductions Compliance Manager

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

The Vendor Compliance & Reporting Manager is responsible for monitoring, reviewing, and coordinating Ferrero's vendor compliance requirements and claims activity for North America and Canada. Manage staff of analysts involved in research and validation of compliance-related claims, communicate and report on results while providing process improvement and system automation recommendations. Spearhead recovery of invalid claims taken by customers while collaborating with sales team to negotiate equitable settlements. Prepare, analyze, and distribute the monthly Order to Cash (OTC) reporting package to key stakeholders detailing results achieved against established targets. The Vendor Compliance & Reporting Manager is responsible for monitoring, reviewing, and coordinating Ferrero's vendor compliance requirements and claims activity for North America and Canada. Manage staff of analysts involved in research and validation of compliance-related claims, communicate and report on results while providing process improvement and system automation recommendations. Spearhead recovery of invalid claims taken by customers while collaborating with sales team to negotiate equitable settlements. Prepare, analyze, and distribute the monthly Order to Cash (OTC) reporting package to key stakeholders detailing results achieved against established targets.

* Supervise staff assigned to the research and validation of compliance-related deductions, including shortages, penalties, and returns. Staff includes deduction analysts responsible for validating or disputing claims.

* Maximize overall efficiency of staff's handling of assigned claims, ensuring timely escalation is supported by detailed notes, maintaining DSW (days since worked) within industry standard.

* Maintain data integrity of High Radius system, ensuring staff's proper use of action code type and root cause.

* Process monthly write-off of valid claims to appropriate cost center, maintaining integrity by auditing large-dollar claims.

* Oversee the monthly Compliance close process including all approvals and reporting.

* Manage, review, and be knowledgeable with customers' vendor compliance manuals and routing guides.

* Interface with various departments including customer service, logistics, sales, etc. for the purpose of identifying and resolving compliance related deductions.

* Preferred candidate will possess an Undergraduate Degree, with at least 4 years of experience working within CPG industry, having a clear understanding of the order execution process - from data entry to shipping.

* Understanding of the Supply Chain Flow, from PO to product on the selling floor.

* Experience with vendor compliance and routing guides.

* Excellent analytical and follow-up skills.

* Must be computer literate (Word & Excel) - knowledge of SAP and High Radius a plus.

* Detail orientated with good verbal and written skills.

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you'll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.