Watch Operator

StratasCorp
life insurance, vision insurance, paid holidays, 401(k)
United States, Florida, Pensacola
Dec 15, 2024
At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #TeamStratas. Location Pensacola, FL - Pensacola, FL 32501 US (Primary) Category Information Technology Job Description Our team, supporting Military Sealift Command (MSC) in Pensacola, FL, has an immediate need for a Watch Operator with demonstrated experience supporting enterprise computer network users and supervising lower-level employees. Primary responsibilities include: * Maintain 24x7x365 communication guard support for Military Sealift Command (MSC) ships worldwide (approximately 160 ships) * Ensure quality control of all naval message traffic and emails into and out of our legacy systems servicing approximately 160 ships * Perform troubleshooting on legacy systems * Perform database maintenance, certify configuration files, and assist in resolving client problems on Lotus Notes R5 * Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensuring quality control of all incoming and outgoing naval message traffic * Supervise the performance of configurations, maintenance, and troubleshoot DMDS * Monitor queues hosted on exchange servers * Notify the MNOC manager of any malfunctions * Manage the resolution of various ships' trouble calls regarding Outlook access, email problems * Ensure proper completion of work orders and trouble calls via Remedy * Monitor and troubleshoot NIPRNET and SIPRNET operations * Assist clients via phone, email, and remote administration in resolving web browsing and email problems, Lightweight Directory Access Protocol (LDAP), and various network issues, password lockouts and resets through Active Directory * Verify SolarWinds to facilitate recovery from network outages, improve performance with advanced network and bandwidth monitoring, then provide the government with analysis of the impact to the fleet * Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e-mail, and phone service to approximately 100 MSC ships and units * Diagnose and resolve ships voice problems, assist the supervisor in troubleshooting system faults, malfunctions, outages, and various ships trouble calls * Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE) and respond to and resolve client problems * Perform the loading, data transfer, and destruction of cryptographic equipment/material Job Requirements * Must possess IAT II to include appropriate Computing Environment certification, in accordance with IAWF DoD 8570.01M * Progressive IT experience (5 years) including at least three (3) projects in technical areas that may include support of the following MSC C4 Systems, but are not limited to: CANES, COMPOSE, ADNS, NGW, SMIS-U, AR1, AR2, SMIS-C, ACG- V1, ACG- V2, PPTS, CENTRIX, GCCS-M, ACAS, MFOM, DHAMS, HBSS, SSAS, GMDSS, TACLANE KG-175, KG-194, KG-84, CYZ-10, and KIV-7, MNOCs Security Clearance Secret Job Type Full-time StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution. StratasCorp is a private corporation established in the Commonwealth of Virginia, is an Equal Employment Opportunity and Affirmative Action employer. This commitment affirms StratasCorp policy to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local law.