PBX Operator

Position Summary

The PBX Operator serves as the primary point of contact for inbound telephone communications to the Corporate Headquarters facility. This role provides a professional, courteous, and efficient caller experience by answering, screening, routing, and transferring calls; providing general directory information; and assisting callers with navigating voicemail or automated phone-system options.

The PBX Operator maintains accurate corporate directory information, supports effective internal and external communications, and represents Parker-Hannifin professionally in every interaction.

Essential Functions

• Answer incoming calls promptly, professionally, and courteously using the corporate telephone system.
• Screen, route, transfer, and forward calls to the appropriate employee, department, division, or facility.
• Provide callers with general company, department, and directory information, consistent with established confidentiality and privacy practices.
• Assist callers who need support navigating voicemail, automated-attendant, or telephone menu options.
• Respond to routine questions regarding telephone procedures, extensions, and general call-routing information; refer technical issues or non-routine concerns to the appropriate resource.
• Maintain and update the Corporate Headquarters telephone directory to reflect employee, department, title, extension, and location changes.
• Coordinate with Human Resources, Facilities, Information Technology, Telecommunications, and department representatives to receive and communicate timely directory and contact-information updates.
• Ensure departmental and employee telephone information is accurate and current.
• Inform appropriate personnel of relevant personnel, department, or facility changes that affect call routing or directory information.
• Maintain confidentiality when handling employee information, customer inquiries, and sensitive calls.
• Provide coverage for lunches, absences, and occasional schedule changes beyond regular workdays and hours, as needed to support business operations.
• Perform other related duties as assigned.

Qualifications Required

• High school diploma or equivalent.
• Previous experience in a professional office, clerical, receptionist, customer service, call-center, switchboard, or administrative-support position.
• Clear and professional verbal communication skills, including proper pronunciation, active listening, and a courteous telephone manner.
• Strong interpersonal skills and the ability to work effectively with employees, customers, vendors, and the public.
• Ability to manage multiple calls, directories, and requests accurately and efficiently in a fast-paced environment.
• Demonstrated attention to detail and ability to maintain accurate contact and directory information.
• Basic computer proficiency, including email, web-based applications, electronic directories, and Microsoft Office applications.
• Ability to exercise discretion and maintain confidential information.
• Flexibility to adjust work hours when necessary to provide required coverage and meet business needs.

Schedule

Regular hours are 8:00 a.m. to 5:00 p.m. on Thursday and Friday. Additional hours or schedule adjustments may be required to provide coverage for lunches, employee absences, and business needs. For example, there may be a time where you are asked to work Monday to Friday.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission