New 
Concierge | Full Time
 Omni Hotels & Resorts | |
18-18
| |
 United States, Florida, Fernandina Beach | |
| 39 Beach Lagoon Road (Show on map) | |
 Oct 30, 2026 | |
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Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Overview: This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations. Responsibilities: * To arrange bookings, reconfirmation of airline tickets etc. * Be fully acquainted with the different points of interests. * Assist in arranging for restaurant reservations and limousines as required by our guests. * Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms. * Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department. * Accept other special duties as required by management. * Set up all amenities for guests celebrating special occasions. * Set up special packages that include pre-calls from the concierge and specialized amenities. * Interact with other departments to ensure that guest's needs are satisfied. * Speak with guests in a friendly, warm manner making them feel welcome to the hotel. * Proactively work to seek out ways in which to improve the hotel experience for our guests. * Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc. * Perform any other duties as required my management. Qualifications: * Previous luxury hotel experience is required. * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. * Ability to stand for the entire scheduled shift. * Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. * Knowledge of the surrounding area and all of its attractions. * Knowledge of Property Management Systems and related computer programs * Strong knowledge of Microsoft Office Software. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |