Researcher

This role will contribute to creating new value for customers by incorporating AI and improving the user experience. Understanding the needs of business and employee resource groups within companies. Getting feedback from customers on new features that are in private preview. Exploring how to leverage AI to make the experiences more personalized.

Typical task breakdown and operating rhythm: The role will consist of:

- Drive research and UX practices that ensure diversity equity and inclusion in our product making decisions

- Build and execute impactful research plans and activities that provide broad market views and deep customer insights needed to inform the product making process

- Derive insights from quantitative and qualitative data complementing other research that you will conduct on your own or in partnership with other researchers

- Continuously inform an engineering roadmap using customer data qualitative and quantitative. Key to this accountability will be identifying gaps and customer pain points as well as potential customer delighters.

- Land impact broadly from your customer-focused knowledge by working across engineering design and marketing disciplines

Years of Experience Required: 6 years of hands-on research and/or product planning experience with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry settingoverall years of experience in the field.

* Degrees or certifications required: An advanced degree in HCI human-computer interaction market research human factors psychology or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs or a BA/BS in one of these fields with significant industry experiencedegree is required to be eligible for this role.

* Disqualifiers: Candidates with no UX experience no program managers will not be eligible for the role.

* Best vs. Average: The ideal resume would contain experience using mixed methods.