Visitor Services Customer Service Coordinator

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

40 hours a week
Sunday-Thursday

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

High school diploma or equivalent and 2 years of related experience

Coordinate customer service related to Visitor Services that includes rental venues, rental implementation and rental bookings at the State Botanical Garden of Georgia. Job duties include coordinating the scheduling of rentals, rental tours and visitor services events. This position works closely with the Visitor Services Manager and collaborates closely with the Special Events Manager on rental and event planning and implementation. Some of the responsibilities on implementation of rentals include; venue set up, ensure signage is printed and in place, assist with training of Event Staff, and filling in when there are Event Staff gaps. The position also is responsible for responding to phone and email inquiries about date availability, pricing, and scheduling as well as implementing rental tours. This position reports to the Visitor Services Assistant Director.

Driving
Ability to lift 15+ pounds

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Coordinating Customer Service tasks around scheduling, and rentals logistics of SBG rental business.
This includes coordinating the scheduling, troubleshooting, setting up and implementing rental tours and responding to customer inquiries around SBG Visitor Services and venue Rentals including: