Supervisor - Lotus Lagoon

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Helios Grand Hotel

Join the team and immerse guests in a world of Mediterranean elegance, where you'll create one-of-a-kind experiences that guests will never forget, all just steps from Universal Epic Universe.

What We're Looking For:

A hands-on and service-driven Supervisor of Pool Services who ensures our pool areas deliver a safe, clean, and relaxing experience for every guest. You'll support the Manager in overseeing daily operations, lead by example, and guide a team dedicated to maintaining pristine facilities and providing exceptional service.

Who You Are:

• Hospitality Enthusiast: You take pride in creating memorable guest moments
• Safety Advocate: You prioritize health and safety, ensuring compliance with all regulations
• Operational Supporter: You assist with scheduling, staffing, and resource management
• Guest Experience Champion: You anticipate needs and resolve issues promptly and professionally
• Team Mentor: You foster a positive, inclusive, and high-performing work environment
• Veterans and military spouses are encouraged to apply

What You'll Do:

• Assist in daily operations of pools, hot tubs, and surrounding areas
• Monitor water quality and report any issues to management
• Maintain cleanliness and readiness of pool decks, furniture, and amenities
• Greet guests warmly and assist with poolside requests
• Respond promptly to guest concerns and escalate when necessary
• Promote poolside offerings and seasonal activities
• Supervise pool attendants and lifeguards during shifts
• Provide on-the-job guidance and reinforce safety and service standards
• Assist with scheduling and timekeeping as directed by the Manager
• Enforce pool rules and monitor guest activity to ensure safety
• Maintain certifications and ensure team compliance with local health regulations
• Support emergency response protocols when needed

Other Responsibilities

• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned
• Regularly lift up to 45 pounds, bend, crouch, kneel, push, pull, and walk
• Stand for extended periods during shifts

Your Qualifications Include:

• Food and Beverage Restaurant Experience is required
• One to two years of lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Knowledge of Microsoft Office preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.