New

Customer Services Support Operator

Aleron
United States, North Carolina, Cary
Oct 29, 2026
Description Job Title: Customer Services Support Operator Location: Cary, NC (Remote) Employment Type: Contract (5 months) Industry: Manufacturing Compensation: $33.65/hr. Schedule: 40 hrs/Week. - (2 ^ndshift) About the Opportunity: We're looking for a proactive and customer-focused Service Operations Coordinator to support field service delivery in a fast-paced, dynamic environment. In this role, you'll coordinate field resources, manage customer communications, schedule service appointments, and provide first-level technical and administrative support. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Coordinate Field Resources: Plan and manage the allocation and deployment of field engineers, balancing capacity, priorities, and customer commitments in a changing environment. Manage Customer Communications: Handle inbound and outbound calls, respond to customer inquiries, schedule service appointments, and provide timely updates on service activities. Support Service Operations: Process service requests and equipment orders, maintain accurate customer records, and manage notifications related to system or application issues. Troubleshoot and Resolve Issues: Provide first-level technical support, investigate routine service issues, and coordinate with technical support teams or service engineers to resolve more complex problems. Optimize Service Delivery: Monitor resource capacity, reprioritize activities based on demand, collaborate with field management, and support the transition to new software platforms through training and process adoption. Job Requirements What You'll Bring: High School Diploma or GED. 1+ years of experience in customer service, service coordination, order management, or administrative support. What Sets You Apart: Able to adapt to the "right" procedure to a process or an issue arising. Basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office environment. Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work. Good multitasking, critical thinking, and problem-solving abilities. Ability to quickly learn new systems and processes. Excellent communication skills. Reliable and adaptable, especially for after-hours scheduling. Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply