Counter Sales Lead - Newark, DE

• Lead by example in providing excellent customer service at the sales counter, by phone, and through email.
• Support and coordinate daily counter sales activities to ensure efficient operations and timely customer service.
• Assist customers with product inquiries, quotes, sales orders, returns (RGAs), and inventory transfers.
• Serve as a resource for counter sales associates, providing guidance on products, processes, and customer service best practices.
• Assist with training and onboarding new counter sales associates.
• Resolve customer concerns and assist with escalated inquiries as needed.
• Proactively track and follow up on orders to ensure accuracy, timely fulfillment, and customer satisfaction.
• Identify opportunities to expand the customer base, increase counter sales, and improve profitability.
• Maintain a clean, organized, and safe counter and warehouse environment.
• Support order fulfillment, including stock placement, will call preparation, and general warehouse activities.
• Promote adherence to company policies, procedures, and safety standards.
• Partner with branch management to identify opportunities for process improvements and operational efficiency.
• Perform other duties as assigned by management.

• High school diploma or equivalent required.
• Previous counter sales, customer service, or related sales experience required.
• Electrical product knowledge and experience in electrical distribution strongly preferred.
• Demonstrated leadership abilities and willingness to coach and support team members.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize tasks, coordinate daily activities, and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic math skills and proficiency with web browsers, order entry systems, and data entry tools.
• Must be able to lift up to 50 pounds and work in warehouse conditions.
• Team-oriented mindset with a commitment to continuous improvement and customer satisfaction.

Benefits:

At USESI, we believe that our benefits should make a difference-to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

If you need an accommodation to apply for a job, please contact the Human Resources department at hrecruiter@usesi.com.