Customer Experience Associate

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:
Customer Experience Associate
Location:
Springfield, MO

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Customer Experience Associate supports a positive customer experience by assisting with customer transactions, quotations, order processing, delivery coordination, and communication. This entry-level position works closely with experienced team members to develop product knowledge and learn customer service processes and systems.

The ideal candidate is customer-focused, detail-oriented, and eager to develop their skills. Through training, coaching, and hands-on experience, the Associate will build proficiency and gain independence in managing daily responsibilities.

Responsibilities

* Assist with customer quotations, order entry, and delivery coordination under the guidance of experienced team members.
* Respond to basic customer inquiries and provide updates on order status and delivery schedules.
* Escalate customer concerns or issues to the appropriate team members for resolution.
* Collaborate with internal teams to support order processing and customer requests.
* Follow established processes, standard work, and standard operating procedures to complete daily tasks.
* Maintain accurate data entry and documentation in SAP and other business systems.
* Use available tools and systems to track orders and support customer communication.
* Identify questions or issues and seek guidance to ensure accurate resolution.
* Participate in onboarding, training, and continuous learning to build product and process knowledge.
* Support team initiatives and contribute to a positive, collaborative work environment.

Requirements

* Strong written and verbal communication skills, with the ability to interact positively and effectively with internal and external contacts.
* Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Core Competencies

* Customer Service: Ability to respond to customer inquiries, provide updates, and support a positive customer experience.
* Communication: Ability to clearly communicate information and work effectively with customers and internal teams.
* Attention to Detail: Ability to enter and maintain accurate order information and documentation.
* Organization and Time Management: Ability to manage daily tasks, track customer requests, and follow established processes.
* Computer Proficiency: Ability to use Microsoft Office and learn SAP and other business systems.
* Problem Solving: Ability to identify questions or issues, seek guidance, and support resolution.
* Cross-Functional Collaboration: Ability to work with team members and other departments to support customer and business needs.
* Learning and Development: Willingness to learn new products, processes, and systems through training and hands-on experience.

Preferences

• Bachelor's degree in Business, Marketing, or a technical-related field.
  
  

Physical Requirements

* Ability to stand, walk, or sit for extended periods.
* Ability to communicate information effectively through verbal and written communication, including conveying detailed instructions.
* Ability to operate a computer.
* Work is performed in an office environment.

Travel & Work Arrangements/Requirements

* This position is based in Springfield, Missouri.
* Travel is expected only in rare circumstances.

Pay Range

The pay range for this role is $45,000-$60,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better.

Our benefits include healthcare coverage, including medical and prescription plans, dental and vision coverage, and wellness programs. We also provide life insurance, a 401(k) plan, paid time off, and an employee stock grant, among other offerings.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.