Project Manager

Aquent is seeking a talented individual to join a global leader in the beauty industry, an organization renowned for its commitment to innovation, quality, and delivering exceptional customer experiences. This forward-thinking company is at the forefront of evolving its technology, supply chain, and customer operations to foster a more connected, efficient, and responsive business. Your expertise will directly enhance operational visibility, scalability, and customer service for a brand recognized worldwide.

This is a pivotal opportunity to step into a role where you will lead critical initiatives to reshape and optimize supply chain operations, driving a major Omnichannel Customer Supply Chain transformation. Focusing on Value Stream Mapping (VSM) and Order-to-Cash process improvement, you will be instrumental in evaluating existing workflows, pinpointing operational bottlenecks, and crafting practical, future-state processes that will have a tangible impact on efficiency and customer satisfaction. Your work will create more efficient, scalable, and customer-focused supply chain operations, directly contributing to the success of a global brand.

Key Responsibilities

• Lead Value Stream Mapping (VSM) activities, including meticulous planning, facilitating engaging workshops, documenting current-state processes, and developing strategic future-state recommendations.
• Collaborate closely with stakeholders across Omnichannel Customer Supply Chain and Order-to-Cash teams to identify process gaps, inefficiencies, and high-impact improvement opportunities.
• Map intricate end-to-end workflows, encompassing order processing, information flows, system interactions, critical decision points, handoffs, and clear process ownership.
• Collect and rigorously validate operational data to establish robust performance baselines using key metrics such as cycle time, order-processing time, on-time in-full (OTIF) delivery, inventory accuracy, and exception rates.
• Identify bottlenecks, delays, rework, duplication, and non-value-added activities by applying Lean and continuous improvement principles.
• Facilitate insightful discussions with process owners and subject-matter experts to validate findings, investigate root causes, and build strong alignment on proposed improvements.
• Develop comprehensive future-state process maps and actionable recommendations addressing workflows, responsibilities, controls, technology requirements, and operational capabilities.
• Translate findings into prioritized improvement roadmaps with clear milestones, accountable owners, dependencies, and measurable success criteria.
• Manage project schedules, risks, issues, decisions, and stakeholder communications to ensure seamless alignment and timely delivery.
• Support change management activities, including stakeholder engagement, communications, training, and successful adoption of redesigned processes.
• Collaborate with technical and business teams to identify opportunities for innovative software solutions, AI-enabled automation, and improved data validation.
• Monitor implementation progress and evaluate improvements against operational performance, budget, and ROI objectives.

What You'll Bring

• Bachelor's degree in Information Systems, Engineering, Business, or a related field, or equivalent qualifications.
• 1-3 years of project management experience within retail, eCommerce, or a related business environment.
• Proven experience with Value Stream Mapping, business process mapping, or continuous improvement methodologies.
• Solid understanding of supply chain operations, Order-to-Cash processes, or end-to-end business workflows.
• Experience implementing software solutions, including Agentic AI or advanced automation technologies.
• Familiarity with Agile methodologies and Scrum.
• Strong analytical and problem-solving skills, including process evaluation, data validation, and root-cause analysis.
• Ability to effectively manage project timelines, budgets, and ROI objectives while coordinating multiple stakeholders.
• Exceptional written and verbal communication skills, with the ability to present technical and operational findings to both technical and non-technical audiences.
• Demonstrated ability to facilitate cross-functional collaboration, build consensus, and support teams across a global organization.

Bonus Points

• Experience with customer portals, order management systems, or eCommerce platforms.
• Familiarity with Lean, Six Sigma, or operational excellence methodologies.
• Experience supporting omnichannel supply chain or Order-to-Cash transformation initiatives.
• Experience developing process improvement roadmaps and tracking measurable business outcomes.