Customer Care Representative

Work Schedule: Shifts vary based on business needs. Hours of operation are 6:00 AM-9:00 PM, Sunday-Saturday.

We are seeking a Customer Care Representative who will provide exceptional support to customers of our online Financial Services client, resolving issues with professionalism and care via voice and chat. Making every customer interaction count!

This role is strictly onsite. All hires must be willing to work at 4609 Regent Blvd, Irving, TX 75063.

Provide timely responses via live chat and phone.

• Resolve issues efficiently and with empathy, maintaining professionalism at all times.

• Deliver exceptional customer service with passion and dedication.

• Drive continuous improvements to enhance the customer experience.

• Keep client cases accurate, current, and organized.

• Maintain strict confidentiality in all interactions.

• Complete all required training and apply knowledge to support clients effectively.

What You'll Bring:

• High school diploma or GED required
• Must be at least 18 years of age.
• Knowledge of customer service principles and practices
• Familiarity with call center software and telecommunication tools
• Retail or related customer service experience
• Good data entry/keyboard skills; 40 WPM minimum
• Experience with channels of support, including voice, social and/or chat.
• Proficient in relevant computer applications: internet navigation
• Strong Verbal and written communication skills, and attention to detail
• Excellent time management and organizational skills
• Good judgment, adaptability, high stress tolerance and resilience
• Team-oriented mindset

This position requires a background check, including fingerprinting, employment and education verification. Candidates must be willing to complete this process.

Why You Will Love Working Here:

• Purpose-Driven Work - Make a real impact on employees, clients, and the community.
• Supportive Culture - Thrive in an engaging, growth-focused environment.
• Career Development - Access opportunities to grow and reach your goals.
• Values-Led Leadership - Learn from leaders who live the company's principles.
• Make a Difference - Help others pursue their full potential while delivering exceptional service.

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What We Offer:

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.