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Description The TPO Mortgage Systems Analyst - Third Party Lending analyzes, configures, and optimizes loan operating system configurations to support third-party mortgage origination processes, maximize system performance, and improve productivity. This role partners with Consumer Lending, third-party mortgage partners, and Digital Product teams to enable business and systems synergy, with a focus on supporting origination workflows within Encompass by ICE Mortgage Technology. Here's what you can expect from the job and what you need to be successful: What You'll Do:
- Partner with business unit managers, stakeholders, internal teams, third-party mortgage partners, and vendors to resolve complex issues, drive process improvements, and move changes through the change control process into production.
- Analyze, configure, interpret requirements, and optimize complex system configurations and file layouts to support third-party mortgage origination processes, upgrades, and requests that maximize system performance and productivity.
- Support the configuration, maintenance, and optimization of the Encompass loan origination system, including workflows, business rules, input forms, templates, and automation to support third-party origination activities.
- Coordinate integrations and data exchange between Encompass and third-party partners, point-of-sale solutions, and internal systems to ensure accurate, compliant loan data flow.
- Create, review, and interpret system maps and documentation; capture and articulate business requirements and functional specifications; provide status updates and ensure solution quality.
- Support origination system change requests, testing, validation, and deployment associated with third-party mortgage programs, investor requirements, and regulatory updates.
- Define, plan, launch, and drive new initiatives, including project timelines, plans, playbooks, expenses, communication, and training plans.
- Monitor system performance and partner-facing origination workflows, identifying and escalating exceptions and opportunities for improvement.
- Train and mentor Analysts and support end users on system functionality and third-party origination processes on a day-to-day basis.
Essential Skills:
- Minimum 3 years in consumer lending, mortgage lending, and/or a Process Manager or Systems Analyst position.
- Minimum 2 years' experience supporting third-party mortgage origination processes, partner/TPO channels, or correspondent lending preferred.
- Hands-on experience configuring and supporting Encompass by ICE Mortgage Technology (loan origination system), including workflows, business rules, input forms, and integrations, strongly preferred.
- Working knowledge of mortgage origination lifecycle, TPO/wholesale and correspondent lending workflows, and investor delivery requirements.
- Project coordination experience and knowledge of project life cycle and process change methodologies.
- Skilled in the design and modification of system mapping documents.
- Strong analytical, critical thinking, and problem-solving skills; ability to resolve complex issues with minimal direction.
- Highly organized with strong determination to pursue and solve complex issues, requests, or implementation of innovative ideas.
- Ability to work autonomously to manage time effectively and prioritize work to meet deadlines.
- Ability to understand and articulate complex concepts, tailoring the message to a variety of audiences including senior leadership, technical teams, testers, third-party partners, and member support teams.
- Ability to establish and maintain effective working relationships with stakeholders, business partners, and third-party mortgage partners.
- Ability to prepare clear and concise documentation, reports, correspondence, and other written materials.
- Ability to translate the needs of users and external entities into practical projects or tasks well integrated into the systems environment.
- Strong technical writing skills.
- Excellent verbal and written communication skills; able to express ideas concisely and logically.
- Knowledge of web technologies and databases; ability to read file layouts and analyze system requirements.
Location:Hillsboro Corporate Office | Hillsboro OR 97124ORMarlborough Corporate Office | Marlborough, MA (HYBRID) Target Compensation: $66,500 to $79,500 annually + annual bonus #HYBRID #LI-MG1 #INDHI
Who We Are:
What makes First Tech different? Click here to learn more!
Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for:
* Traditional medical, dental, and vision coverage
* Generous 401(k) match
* Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
* Paid federal holidays
* Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
Employment Statements:
First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
First Tech is not currently offering Visa transfer/sponsorship for this position.
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Digital Federal Credit Union
paid time off, sick time, 401(k)
Sep 12, 2026