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Description The Business Analyst, CapacityandWorkforce Planningis responsible for proactively managing enterprise capacity and headcount against roadmap demand across portfolios, teams, and vendors. This role provides forwardlooking insights that enable leadership to make informed tradeoffs related to scale, prioritization, and delivery risk. The role partners closely with Finance and Delivery leadership to ensure workforce decisions are datadriven, transparent, and aligned to strategic commitments. Job Duties:
- Develop, run, and maintain capacity and headcount planning models across teams, portfolios, and delivery domains
- Analyze vendor utilization, throughput, and dependency risk, identifying exposure tied to delivery concentration or skills gaps
- Identify and surface capacity constraints and misalignments between demand forecasts and supply availability
- Support scenario planning to evaluate options for scaling, rebalancing work, adjusting timelines, or reprioritizing initiatives
- Partner with Finance and Delivery leadership to support workforcerelated tradeoff decisions, including make/buy, vendor mix, and timing impacts
- Maintain forwardlooking views of capacity risk tied to roadmap commitments, milestones, and strategic initiatives
- Translate complex capacity and resource data into clear, executiveready insights to support governance, planning cycles, and investment decisions
Essentials Skills:
- Required Qualifications
- Strong analytical and data modeling expertise, including experience working with resource data, delivery pipelines, and financial headcount or budget models
- Demonstrated ability to identify bottlenecks, inefficiencies, and cost pressures and clearly articulatetradeoffs
- Proven experience building dashboards and management reports for senior leadership
- Experience partnering with Finance and Delivery leadership on planning, forecasting, and investment decisions
- Strong communication skills with the ability to translate analysis into actionable recommendations
- Strong business acumen with the ability to connect financial insights to enterprise strategy, investment priorities, and value realization
- Proven ability to influence decision-making at senior levels, particularly in funding, prioritization, and trade-off discussions
- Exceptional critical thinking and judgment in evaluating cost drivers, business cases, and competing investment options
- Strong stakeholder management skills, with the ability to build trust and credibility across Finance, Delivery, and executive leadership teams
- Ability to translate complex financial and operational data into clear business impacts, including cost, value, risk, and timeline implications
- Advanced storytelling and communication skills, with the ability to craft concise, compelling executive narratives for diverse audiences
- High attention to detail and commitment to accuracy, consistency, and defensibility in financial reporting and narratives
- Strong organizational and prioritization skills, with the ability to manage multiple financial analyses, reporting cycles, and deadlines concurrently
- Ability to navigate ambiguity and provide clear recommendations in situations with incomplete or evolving financial data
- Demonstrated ownership and accountability in driving financial transparency and supporting enterprise decision outcomes
- Preferred Skills & Experience
- Experience operating within large, complex delivery or portfolio environments, including IT or technology organizations
- Working knowledge of Agile/Scrum delivery practices and their impact on cost, capacity, and delivery economics
- Experience working within or alongside an IT intake, demand, or prioritization process
- Strong stakeholder management and diplomacy, including the ability to influence decisions and say "no" or "not now" when required
- Comfort presenting complex financial and operational insights to executive and governance forums
Location: Hybrid model in Marlborough, MA 01752 | Chelmsford, MA 01824 | Hillsboro, OR 97124 Target Compensation in MA & OR: $116,500 - $140,000 annually + annual bonus
Who We Are:
What makes First Tech different? Click here to learn more!
Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for:
* Traditional medical, dental, and vision coverage
* Generous 401(k) match
* Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
* Paid federal holidays
* Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
Employment Statements:
First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
First Tech is not currently offering Visa transfer/sponsorship for this position.
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Digital Federal Credit Union
paid time off, sick time, 401(k)
Sep 11, 2026