IT Site Lead

Job Summary:

The IT SiteiLeadimanages the dailyiIT operations atiour Glen Burnie, MD office, ensuringireliable technology services andiacting as theiprimary liaison between the localibusiness users andicentral IT functions.iThis role ensuresithe availability, security, and performance ofiIT infrastructure whileiproviding leadership toithe local ITisupport team. TheiIT Site Leadicollaborates with businessistakeholdersiand corporate ITiteams to deliveritechnology solutions thatisupport business objectives.

Key Responsibilities

• Lead and manageiday-to-dayiIT operations forithe assigned site
• Supervise and mentorilocal IT supportistaff and technicians
• Ensure timely resolutioniof hardware, software, network, and systemiissues
• Perform desktop, laptop, printer, mobileidevice, and peripheralisupport
• Coordinate installation,imaintenance, and upgradesiof IT infrastructure
• Monitorinetwork connectivity, servers, and system performance
• Implement and enforceiIT security policiesiand compliance standards
• Manageiuser accounts, permissions, and access controls
• Coordinate with vendorsifor equipment procurement, maintenance, and support
• Support businessicontinuity and disasterirecovery initiatives
• Maintain IT assetiinventory and softwareilicensing
• Prepare IT operationalireports, documentation,iand performance metrics
• Participate in ITiprojects including systemiimplementations, officeimoves, and technologyiupgrades
• Act as theiprimary liaison between siteileadershipiand corporate ITiteams
• Uphold compliance withicompany policies andiindustry regulations
• Complete other duties as assigned by the IT Director

RequirediQualifications

• Bacheloris degree in information technology,icomputer science, oria related field
• 5i8+iyears of ITisupport or infrastructureiexperience
• 2i5 yearsiof leadership orisupervisory experience
• Strong knowledge of:




• Windows Server and Windows desktop environments
• Microsoft 365
• Active Directory
• Networking (LAN/WAN, TCP/IP, DNS, DHCP)
• VMware or Hyper-V virtualization
• ITSM tools (e.g., ManageEngine, ServiceNow, Jira)
• Endpoint management solutions




• Experience with cybersecurityibest practices
• Strong troubleshooting andianalyticaliskills
• Excellent communicationiand customer serviceiabilities

Preferred Certifications

• Microsoft Certified (Azureior Windows)
• CompTIA Network+ or Security+

KeyiSkills

• Leadership and teamimanagement
• Technical troubleshooting
• Incident and problemimanagement
• Project coordination
• Vendorimanagement
• Customer service
• Time management
• Communication and interpersonaliskills
• Documentation and reporting

Typical KPIs

• System uptime andiavailability
• Incident resolution timei(SLA compliance)
• End-user satisfaction
• Asset inventory accuracy
• Security compliance
• Project delivery timelines