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The Product Manager is responsible for driving adoption of Velocity Suite technologies across Infor customers within Services Industries, including Field Service Management (FSM), Human Capital Management (HCM), Workforce Management (WFM), CloudSuite Healthcare, CloudSuite Service, and Public Sector solutions. This role partners with customers, Application Product Managers, partners, and engineering teams to identify, validate, and support deployment of high-value use cases using Process Mining, Value+ solutions, and Generative AI technologies. The role focuses on defining use cases, gathering requirements, supporting solution development, and helping customers realize measurable business outcomes through adoption of Velocity Suite capabilities.
A Typical Day in the Life Includes:
- Identify and prioritize customer use cases for Velocity Suite technologies, including Process Mining, Value+ solutions, and Generative AI agents.
- Conduct customer discovery sessions to gather business requirements, document current processes, and identify opportunities for automation, optimization, and AI-enabled outcomes.
- Partner with Application Product Managers to align customer use cases with product roadmap priorities and platform capabilities.
- Collaborate with engineering teams, partners, and Forward Deployed Engineering (FDE) resources to prototype, validate, and deploy solutions in customer environments.
- Support customer adoption activities including requirements definition, use case validation, solution demonstrations, training, and value realization reviews.
- Document business requirements, success criteria, implementation considerations, and expected business outcomes for proposed solutions.
- Collect and communicate customer feedback, enhancement requests, and market requirements to product and engineering teams.
- Support customer-facing engagements including workshops, executive briefings, strategic planning sessions, conferences, and industry events.
- Monitor adoption metrics, customer outcomes, and business value delivered through Velocity Suite implementations.
- Contribute to the development of repeatable use-case frameworks, implementation approaches, and adoption methodologies.
Basic Qualifications:
- Experience in Product Management, Solution Engineering, Product Development, Customer Success, Professional Services, or a customer-facing technical role within an enterprise software environment.
- Experience gathering business requirements and translating customer needs into software, automation, analytics, or AI-enabled solutions.
- Experience working with enterprise software applications supporting Field Service Management (FSM), Human Capital Management (HCM), Workforce Management (WFM), ERP, or related business processes.
- Experience collaborating with cross-functional teams including Product Management, Engineering, Services, Customer Success, or Partner organizations.
- Experience supporting customer-facing activities such as workshops, solution demonstrations, requirements gathering, adoption planning, or solution deployment.
- Knowledge of Process Mining, workflow automation, artificial intelligence, machine learning, Generative AI, or related digital transformation technologies.
- Experience documenting use cases, business processes, functional requirements, and measurable business outcomes.
- Ability to travel approximately 25-30%.
Preferred Qualifications:
- Experience supporting CloudSuite Healthcare, CloudSuite Service, Public Sector, FSM, HCM, or WFM solutions.
- Experience delivering AI, analytics, automation, Process Mining, or digital transformation initiatives in enterprise software environments.
- Experience working with value realization, business process optimization, operational efficiency, or transformation programs.
- Experience collaborating with customers throughout solution lifecycle activities from use case discovery through deployment and adoption.
- Experience supporting product strategy, roadmap planning, portfolio management, or go-to-market activities.
- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
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Infor
Jul 29, 2026