Manager Bulldog Print + Design

Bachelor's degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience

• Five years of progressively responsible management experience in a commercial or institutional print production environment.
• Experience supervising multiple functional areas within a print production operation, including digital printing, wide-format printing, bindery, and customer service.
• Experience managing budgets, revenue-generating operations, vendor contracts, and operational equipment.
• Experience implementing process improvements, production workflow optimization, and new print technologies.
• Experience working in a higher education or other large, complex organization

• Manage and oversee a team of digital print technicians, bindery staff, and a graphic artist, providing clear communications to engage positive outcomes and the highest level of customer service.
• Review processes and procedures to identify opportunities to reduce processing time.
• Meet the needs and demands of the campus while understanding the capabilities of the department's production processes.
• Excellent oral and written communication skills that include the ability to demonstrate good working relationships with employees and customers.
• Schedule print projects through delegated efforts and establish operational standards.
• Progressive roles in leadership.

• Lift, carry, push or pull weights up to 50 pounds.
• Operating a forklift.
• Use of hands for simple grasping and fine manipulations.
• Bending, squatting, climbing, and reaching.
• Driving as needed to perform job duties.

• Direct and oversee all daily operations of Bulldog Print + Design, including print production, customer service, scheduling, workflow coordination, and finishing operations.
• Establish operational priorities, production standards, and service expectations to ensure efficient and timely completion of projects.
• Develop and implement departmental goals, policies, procedures, and process improvements to support operational efficiency and customer satisfaction.
• Evaluate workflow, staffing, equipment utilization, and production capacity to optimize department performance.
• Ensure compliance with University policies, procurement standards, copyright regulations, and environmental/safety requirements.
• Serve as the primary decision-maker for operational issues, escalated customer concerns, and production-related problem resolution.
• Assess operational trends, print demand, and emerging technologies to support long-term planning and service enhancements.
• Recommend equipment upgrades, workflow improvements, and operational restructuring initiatives.
• Analyze production metrics and operational data to identify opportunities for increased efficiency and cost savings.
• Support departmental modernization efforts and implementation of new print technologies or software systems.

• Supervise professional staff, print production personnel, customer service employees, and student workers.
• Assign and monitor work, establish performance expectations, and conduct performance evaluations.
• Recruit, hire, train, and develop staff to maintain effective operations and high-quality customer service.
• Provide leadership, coaching, and professional development opportunities to employees.
• Manage staff scheduling and workload distribution to maintain production coverage and operational continuity.
• Foster a collaborative and customer-focused work environment.

• Develop and manage departmental funds, revenue tracking, and operational expenditures.
• Monitor departmental financial performance, including sales, cost recovery, and operational efficiency.
• Serve as a University of Georgia PCard holder, responsible for using the PCard to process authorized departmental purchases in compliance with University policies and procedures.
• Approve procurement of equipment, supplies, paper, toner, and outsourced production services in accordance with University purchasing guidelines.
• Review and approve pricing structures, service offerings, and cost estimates for print and production services.
• Monitor accounts receivable activity and coordinate collection efforts related to outstanding customer balances.
• Prepare operational and financial reports for leadership and administration.

• Oversee print production scheduling and workflow management to ensure jobs are completed accurately, efficiently, and on schedule.
• Monitor production capacity, equipment utilization, and staffing needs to maintain service levels.
• Ensure proper coordination of digital printing, wide-format printing, bindery, and finishing operations.
• Review complex or high-priority jobs to ensure production specifications, quality standards, and deadlines are achieved.
• Evaluate equipment performance and coordinate maintenance, repair, and replacement planning.

• Establish and maintain relationships with third-party print vendors, equipment providers, and service suppliers.
• Oversee outsourced production services when projects exceed in-house capabilities or require specialized services.
• Evaluate vendor performance related to pricing, quality, turnaround time, and reliability.
• Coordinate service agreements, equipment leases, and vendor contracts in collaboration with University procurement offices.
• Maintain approved vendor lists and ensure compliance with procurement requirements.

• Serve as the primary contact for campus departments regarding print production services, project consultation, and issue resolution.
• Collaborate with University departments, designers, and administrative units to support institutional printing and branding initiatives.
• Provide guidance on print specifications, production methods, finishing options, and project planning.
• Address escalated customer concern and implement service improvements to enhance customer satisfaction.
• Support and promote the campus digital storefront and ordering systems.
• Participate in departmental, divisional, and University committees or initiatives.
• Assist with emergency operational coverage as needed.
• Support special projects, campus events, or institutional initiatives requiring print and production services.
• Perform other related duties as assigned.