Program Consultant

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This role will be located in Charlotte, NC.

The Program Consultant provides support for low-to-mid level complex programs across the General Bank. Conducts strategic analysis, planning, and implementation of business projects that drive scale and meet Bank objectives. Works directly with leadership, internal business partners and stakeholders to identify and implement solutions that will enable the business to increase efficiencies and enhance results while satisfying requirements. Assesses current practices, collects information and industry trends, and creates specifications to support business objectives. Determines improvements or solutions to address identified issues. Tracks and reports progress against milestones and coordinates activities of parties across multiple functions to achieve project goals. May occasionally guide less experienced associates in the work group.

• Program Management - Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, schedule, resources, and risk. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties.
• Business Strategy - Collaborates with business units and senior executives to understand Bank needs, aligning the goals and purpose of projects to wider strategic objectives. Develops cases to outline and justify program-level initiatives in accordance with organizational planning.
• Consultation - Works closely with business leaders and departments to understand their needs. Provides expert advice on methods of increasing efficiencies, reducing risk, and improving client experience.
• Collaboration - Works in conjunction with individuals, business units, and outside parties. Assists in or leads negotiations with external consultants or vendors. Facilitates communication across functions to enhance process flow.

Bachelor's Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management

OR

High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management

Preferred Qualifications:

• Banking experience
• Project management experience
• Experience with Microsoft Suite, Sharepoint, and Jira
• The ideal candidate would be a collaborator, self starter, adaptable, problem solver, have a strong attentional to detail and ability to prioritize, and strong organizational skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.