Principal Delivery Lead

This is a remote opportunity that can be hired in NC.

The Principal Delivery Lead is accountable for the end-to-end technical delivery of the enterprise architecture platform portfolio: enterprise architecture governance, API and integration middleware, workflow automation, and robotics. This role converts approved architecture decisions and platform roadmaps into production-grade, adopted capability on a predictable cadence, within enterprise change and risk controls. This is a delivery execution and engineering leadership role. Accountability is for what ships, whether it runs, and whether it is consumed, not for the financial, workforce, or commercial administration of the organization.

• Own the delivery plan, sequencing, and release calendar across all four platform domains.
• Drive execution from architecture intent through design, build, test, deployment, and stabilization.
• Establish and enforce definition-of-ready and definition-of-done standards for platform work.
• Manage delivery escalations, unblock technical impediments, and make sequencing calls when scope, dependency, and date pressures conflict.
• Maintain the integrated delivery view across the team
• Be the communication leader for the group and drive effective communications to customers, partners, and stakeholders
• Reduce technical debt deliberately: maintain a debt register with retirement plans tied to the delivery plan, not to an aspirational backlog.
• Run Operational Excellence and Pre-Change governance program across the teams
• Partner with operations and SRE functions on incident reduction, problem management, and post-incident engineering follow-through.
• Treat platform consumers as customers: drive API discoverability and self-service onboarding, developer documentation quality, and time-to-first-integration.
• Define and operate the intake and qualification path for workflow and robotics candidates, including technical feasibility assessment and automation-versus remediation judgment.
• Measure and report adoption and reuse, not just delivery completion.
• Serve as the delivery voice in enterprise architecture forums; test proposed decisions against implementation reality and surface where an architecture decision is undeliverable as written.
• Proactively manage stakeholder expectations and relationships
• Ensure delivered platform capability conforms to reference architecture, and document deviations formally as technical debt rather than by accretion.
• Provide feedback loops from delivery experience into roadmap and standards.
• Technical effort estimates and capacity requirements that inform planning
• Technical evaluation, integration design, engineering-level supplier engagement
• Drive skills development & Skill-mix requirements and technical role definition; day-to-day delivery direction
• Delivery status, release readiness, and platform health reporting
• Technical and delivery risk identification and remediation execution
• Technical communication to engineering and consuming teams
• Manage relationship with Business Risk and Controls team to effectively manage risk and control environment

#LI-IK1

Bachelor's Degree and 10 years of experience in Project Management OR High School Diploma or GED and 14 years of experience in Project Management

Preferred Area of Experience:

• 12+ years in technology delivery, with 5+ years leading delivery of shared or platform capabilities used by multiple consuming teams.
• Demonstrated hands-on depth in at least two of: API management and integration middleware (ESB, event streaming, iPaaS), workflow and BPM automation, RPA platforms.
• Track record delivering in a regulated environment with formal change management and auditable SDLC evidence requirements.
• Proven ability to manage multi-team, multi-quarter dependency chains without formal authority over all contributing teams.
• Credibility with technologists including architects and engineers
• Financial services experience, particularly in environments consolidating platforms following mergers or acquisitions.
• Familiarity with citizen-development governance models for workflow and robotics.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.