Service Manager

Are you a hands-on Service Manager who thrives in a fast-paced service environment? Do you enjoy building high-performing teams, developing people, solving complex operational challenges, and delivering exceptional customer experiences? If so, OTC wants to hear from you.What You'll Do:

• Supervision of shop and field service technicians.
• Scope development and labor estimates for service work.
• Execution of service work in accordance with OTC's Quality Management System. This includes accurate documentation of the work performed.
• Performing warranty evaluations.
• Understanding of project planning and production scheduling.
• Managing monthly targets for both service & repair revenue and gross margin.
• Perform GEMBA walks, manage all onsite safety in coordination with safety team.

What You'll Need:

• High School Diploma or equivalent required.
• Minimum of 5 years of relevant experience in an industrial setting and leading team.
• Proficient computer skills (Microsoft Project, Excel, Outlook and Word).
• Fundamental understanding of rotating equipment, fabrication, equipment rigging, and machine shop practices. Knowledge of the use and maintenance of shop and field service equipment and tools.
• Competent in using measuring devices with accuracy to 0.0001 inches.
• Basic knowledge of welding procedures, preferred.
• Strong analytical and decision-making skills.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

Learn more about OTC here: About Us | OTC Industrial Technologies