Content QA Analyst

Join a leading technology company at the forefront of innovation, dedicated to shaping the future of digital experiences. This organization is committed to creating groundbreaking AI-generated content and conducting crucial evaluations to enhance customer interaction and content quality across a wide range of offerings. Partnering with Aquent, you'll be part of a team that thrives on pushing boundaries and delivering excellence.

Are you a meticulous and customer-focused quality assurance professional ready to make a significant impact on next-generation content experiences? We are seeking a passionate individual to dive deep into the intersection of content, design, and quality assurance. In this pivotal role, you will ensure the quality, reliability, and effectiveness of content across various digital platforms, including templates, prompt templates, AI-generated content, and emerging intelligent experiences. Your expertise will directly influence customer satisfaction and the overall integrity of our innovative content solutions, making a tangible difference in how users interact with our products daily.

As a key contributor, you will develop comprehensive test plans, execute both manual and automated tests, and facilitate thorough evaluations of generated outputs. Your actionable recommendations will be instrumental in continuously improving both customer experience and content quality. You will have the opportunity to:

What You'll Do

• Develop and execute robust test plans for various content experiences, including templates, prompt templates, and AI-generated content.
• Perform comprehensive manual and automated testing across diverse digital experiences.
• Validate content quality, functionality, usability, accessibility, and adherence to design standards.
• Identify, document, reproduce, and meticulously track defects through to resolution.
• Rigorously evaluate AI-generated outputs against defined quality standards and acceptance criteria.
• Assess content accuracy, relevance, usability, formatting, and overall customer experience.
• Provide clear, data-driven recommendations to enhance model and content performance.
• Create and maintain essential test scripts, test cases, validation frameworks, and detailed execution documentation.
• Develop repeatable and scalable testing approaches for new content experiences and features.
• Collaborate closely with content and cross-functional stakeholders to identify and implement automation opportunities.
• Analyze testing results thoroughly and communicate findings effectively to stakeholders.
• Identify critical patterns, recurring issues, and strategic opportunities for quality improvements.
• Track testing outcomes diligently and ensure all changes are accurately reflected in documentation and content production workflows.

What You'll Bring

Must-Have Qualifications:

• Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or a related technical field.
• 2-4 years of hands-on experience in Quality Assurance (QA), content testing, usability testing, or general quality assurance.
• Proven experience in creating detailed test plans, comprehensive test cases, and clear test reporting documentation.
• Proficiency in scripting with Python, PowerShell, or similar programming languages.
• Solid understanding of productivity workflows and digital collaboration tools.
• Strong grasp of testing methodologies and quality assurance processes.
• Exceptional analytical and problem-solving capabilities.
• Excellent written and verbal communication skills, enabling effective collaboration and clear reporting.

Nice-to-Have Qualifications:

• Direct experience testing AI-generated content or generative AI experiences.
• Understanding of fundamental design principles, content quality best practices, and user experience (UX) concepts.
• Experience working with automation frameworks to streamline testing efforts.
• Familiarity with human evaluation methodologies and quality rubrics.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.