Patient Access Training Specialist- Naperville, IL

Hourly Pay Range:

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Training Specialist
• Location: EDH Main Hospital Naperville
• Full Time/Part Time: Full-time
• Hours: Monday-Friday: 8:00 AM- 4:30 PM
• Required Travel: No

• What you will need:
• Required Education: High School diploma or GED
• Associate degree in business or healthcare or minimum three years of Patient Access experience or minimum three years of Revenue Cycle experience

• Preferred Education and/or Experience:

• Bachelor's degree in education, organizational development, business, or healthcare
• Knowledge of medical terminology, legal and technical aspects of patient access and third-party insurances
• Required license and/or certification: A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location.

• Experience & Skills:Previous experience in adult education and training
• Proficiency with computer programs
• A significant level of interpersonal and effective communication skills. Effective written skills for drafting and documenting training and educational materials.
• Knowledge of medical terminology, legal and technical aspects of patient access and third-party insurances

What you will do:

Under general supervision, the Patient Access Training Specialist is responsible for the training, education, and quality assurance (QA) activities for all Patient Access employees. Serving as the operational lead and subject matter expert, this role oversees training and education related to Patient Access systems, workflows, regulatory compliance, and departmental policies and procedures. Key responsibilities include developing and delivering comprehensive onboarding programs for new hires, as well as ongoing and refresher training for existing staff, with a focus on enhancing financial performance, operational efficiency, and the overall patient experience. The Patient Access Training Specialist facilitates in-person and virtual training sessions, evaluates learning outcomes, and ensures staff competency and adherence to organizational standards. This role also manages the Patient Access Quality Program through audits, work queue monitoring, data and report analysis, direct observations, and root cause analysis. Based on findings, the Training Specialist provides coaching, feedback, and recommendations for process improvements to optimize performance, compliance, and service quality. Additional responsibilities include supporting initiatives designed to enhance the patient experience and performing Patient Access Representative duties as needed to support operational requirements.

Benefits (full-time or part-time positions):

• Premium pay such as shift, on call, holiday and more based on an employee's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

• Career pathways to promote professional growth and development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.