ROOTS Case Manager

The Salvation Army Emergency Lodge provides a wide variety of services to those in need. Since 1979, the 120-bed Emergency Lodge, located at 1730 N 7th St. in Milwaukee, has provided emergency shelter to homeless individuals and families with children. If you want to help make a difference by serving your community and helping those in need, apply now!

This position has limited term employment through March 2027.

The ROOTS Case Manager facilitates access to services and all activities related to client permanency.

About the role:

• Develops, and assists with residents in implementing organized approaches to plans for stabilized permanent housing.
• Identify psychosocial, economic and physical needs of clients; assess and reassess client support systems, available community resources and other factors to plan, develop, and implement an appropriate services plan.
• Develop and implement an appropriate case plan.
• Prepare complete and accurate case notes; maintain other required documentation and information in a standardized case file for each client.
• Submit case notes/client files for regular review to the Social Services Director.
• Identify, develop and implement appropriate supportive services to meet client needs.
• Be knowledgeable of all HUD Supportive Housing Standards and ensure program operations and services meet these standards.
• Be knowledgeable of HUD contractual requirements as it pertains to billing, program development and implementation of services.
• Present appropriate documentation of case management and program services to Salvation Army Evaluation and HUD monitoring review teams.
• Collaborates with other service and housing providers.
• Assumes responsibility for the required record keeping for the housing program.
• Maintains all documentation requirements for this program:
  
  
  
  • Processes bills for payment and maintains resident registry information.
  • Coordinates HMIS participation and data entry requirements.
  • Reviews resident records to ensure appropriate case management services.
  • Collects and reports required HUD data and documentation.
  
  
  
  
• Maintains knowledge of services available in the community and makes appropriate referrals.
• Networks with the Milwaukee Shelter and Housing Systems to assist residents.
• Obtain residential units from leasing agent and prepare for occupancy.
• Conduct regular reviews of residential units to ensure habitability standards are being met. Calculates, collects, and processes rent payments of residents.
• Provides support for seasonal Social Services programs in Milwaukee County.
• Other duties as appropriate and assigned.

Education: Bachelor's degree in social work or related field.

Experience: Experience with AODA and/or mental health issues and clients.

Certifications: Valid Wisconsin Driver's License with clearance to drive from TSA insurance.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.