Sales Operations Specialist, Charging

Tesla sets the bar for what a trustworthy and resilient charging network can be. The Charging Sales Operations team plays a pivotal role in supporting Tesla's new and rapidly growing Supercharger and Wall Connector for Business programs where businesses can own their own charging sites. Through proactive engagement and strategic growth initiatives, the team ensures that Tesla continues to deliver an exceptional charging site ownership experience across the global network.

The Charging Sales Operations Specialist is a key member of the North America & EMEA Charging Operations team, responsible for managing the end-to-end daily operations of host-owned charging sites. This role ensures seamless onboarding, timely activation, and high-quality post-launch support-driving exceptional customer experience, maintaining strict compliance, and enabling scalable growth by empowering Business Development with a reliable, efficient operations foundation.

• Serve as the primary Charging business partner for internal and external stakeholders, acting as the first point of contact for escalations, disputes, and cross-functional coordination
• Own and manage the shared ticketing inbox within a rapid SLA, ensuring timely action, progress up dates, and transparent communication. Partner cross-functionally with Tax, Accounting, Engineering, Product, Customer Support, Content, Construction teams and more to align priorities, resolve complex issues, and drive seamless execution
• Lead process optimization initiatives-including automation and scalable long-term solutions-to enhance efficiency, reduce friction, and improve team velocity
• Define, document, and execute Standard Operating Procedures (SOPs) in alignment with every engineering product launch, system update, or process change and collaborate across teams to troubleshoot and resolve intricate software and hardware escalations, ensuring rapid resolution and minimal business impact
• Collaborate across teams to troubleshoot and resolve intricate software and hardware escalations, ensuring rapid resolution and minimal business impact
• Onboard new site hosts and manage end-to-end site activation for public availability, including oversight of hardware shipment planning and delivery
• Leverage data analytics to identify operational gaps, conduct root-cause analysis, and implement targeted, measurable solutions and maintain rigorous data integrity standards to support compliance, audit readiness, and accurate internal decision-making

• Impeccable attention to detail and an eye for efficiency
• Experience coordinating in fast-paced environments and teams
• Superb organizational skills with strong multi-tasking abilities
• Focused personality while maintain a flexible attitude towards critical tasks
• A customer-centered mindset with proven ability to communicate effectively and build strong relationships with internal teams and external stakeholders
• Proficient with Microsoft Outlook, Excel, PowerPoint, Word
• Proficient in leveraging AI tools to identify, design, and implement automated solutions for operational tasks, improving efficiency and reducing manual effort
  

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.