New 
Patient Access Representative I
 Wentworth-Douglass Physicians Organization (WDP) | |
$18.00 - $25.00 / hr
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 United States, New Hampshire, Dover | |
| 789 Central Avenue (Show on map) | |
 Jul 31, 2026 | |
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Site: Wentworth-Douglass Hospital
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary SummaryBe the welcoming face of our hospital and help create an exceptional patient experience from the moment patients arrive. As a Patient Access Representative, you'll guide patients through registration, scheduling, insurance verification, and check-in/check-out while providing outstanding customer service and ensuring accurate information for a seamless healthcare experience. Does this position require Patient Care? No Essential Functions Welcome patients, families, and visitors with professionalism, compassion, and exceptional customer service. Register patients by collecting, verifying, and updating demographic, insurance, and personal information in hospital systems. Schedule appointments, confirm patient information, and assist with registration and discharge processes. Verify insurance eligibility, obtain pre-authorizations when required, and explain insurance, billing, and hospital policies. Collect co-pays and other patient payments while accurately processing transactions and issuing receipts. Answer patient questions and resolve routine concerns with empathy and professionalism. Collaborate with clinical and administrative teams to ensure a smooth and efficient patient experience. Escalate complex patient concerns or registration issues to senior staff or management when appropriate. Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies. Support efficient daily operations by accurately documenting information and completing administrative tasks in a timely manner. Qualifications High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance verification procedures preferred. - Ability to work in a fast-paced environment and handle multiple tasks. - Excellent communication and interpersonal skills. - Strong attention to detail and problem-solving abilities. - Basic computer proficiency. Additional Job Details (if applicable) Remote Type Work Location Scheduled Weekly Hours Employee Type Work Shift Pay Range $17.71 - $25.28/HourlyGrade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. | |