Learning Program Manager

Bridge Strategy and Execution. Elevate Dealer Capability. Drive Measurable Impact.

The Learning Program Manager serves as a key strategic partner for dealer training initiatives-ensuring programs are aligned to business objectives, dealer realities, and performance outcomes. Acting as the daytoday client liaison, this role connects stakeholders across Sales, Operations, Marketing, and Field Teams to translate business needs into high-quality, performancedriven training solutions.

This is a highly visible role for someone who thrives in a fastpaced environment, excels at stakeholder management, and is passionate about delivering learning programs that make a measurable difference in dealer performance.

What You'll Do

Serve as the Strategic Liaison

• Act as the primary daytoday point of contact for dealer training initiatives, ensuring alignment between internal teams, stakeholders, and partners.
• Build strong relationships and maintain ongoing communication with business leaders, field teams, and program stakeholders.

Translate Business Needs into Training Strategy

• Partner crossfunctionally with Sales, Operations, Field Teams, Marketing, and Leadership to understand business priorities and performance objectives.
• Translate those needs into clear, actionable training requirements and program direction.
• Ensure training solutions remain aligned with evolving business goals, dealer needs, and brand standards.

Drive Program Quality & Execution

• Act as a steward of quality across all training initiatives, ensuring deliverables meet defined requirements and expectations.
• Review training outputs and collaborate with design and delivery teams to ensure consistency, accuracy, and effectiveness.
• Manage timelines, dependencies, and priorities across multiple initiatives simultaneously.

Stakeholder Communication & Enablement

• Develop clear, compelling communications for training programs, including:
  • Program overviews
  • Launch communications
  • Leadership updates
  • Dealerfacing messaging
• Confidently present program plans, timelines, and progress updates to diverse audiences-from executives to field and dealer stakeholders.

Monitoring, Feedback & Continuous Improvement

• Coordinate feedback loops with stakeholders to evaluate program effectiveness and identify opportunities for improvement.
• Track issues, risks, and performance gaps, proactively driving resolution with cross-functional partners.
• Continuously refine training approaches based on feedback, business needs, and performance data.

What Makes You a Great Fit

Required Experience

• Strong background in the retail automotive industry, with deep understanding of dealership operations.
• Minimum 5 years of experience in corporate or agency roles within the automotive space.
• Experience supporting or managing training, learning, or performance enablement programs.
• Understanding of adult learning principles and how to drive on-the-job performance improvement.

Core Skills & Competencies

• Communication & Influence: Confident engaging stakeholders at all levels, from field teams to executive leadership.
• Strong Writing Skills: Ability to create clear, concise, and compelling communications across multiple audiences.
• Business Acumen: Deep understanding of dealership operations, performance drivers, and customer experience dynamics.
• Proactive Ownership: Selfstarter who identifies needs, anticipates challenges, and takes action with minimal direction.
• Organization & Execution: Able to manage multiple priorities, timelines, and deliverables in a fastmoving environment.
• Collaboration: Skilled at working crossfunctionally and influencing without direct authority to drive alignment and results.

Why This Role Matters

Dealer performance starts with capability-and this role ensures the right training programs are designed, delivered, and continuously improved to support real business outcomes. You will sit at the intersection of strategy, execution, and stakeholder alignment, making a direct impact on dealer success and overall program effectiveness.