Fraud Case Management Product Owner and Project Support Consultant

Location:

This role could be remote or hybrid depending on candidate location.

Job Summary

As an Agile Product Owner for our Fraud Product, Change, and Project Management Team, you will partner across our Fraud Solutions, Technology, Operations, and Line of Business (LOB) teams as we implement and operate best-in-class enterprise-wide fraud solutions. This role will be responsible for managing the Fraud Technology intake, backlog, sprint and quarterly priorities, and Product Owner Project Management for Enterprise Fraud Services (EFS) with a primary focus on supporting our Fraud Case Management Platforms.

We are currently seeking a skilled individual who is capable of supporting our existing platform and ensuring the platform runs effectively day to day, while also being able to support future readywork as we move to an upgraded Fraud Case Management Platform. The ideal candidate will have the ability to present and lead data-driven strategies in order to effectively execute the product roadmap for this transition and for managing future state ongoing enhancements. This position requires the ability to influence both internal and external stakeholders, provide business development support, and lead strategic projects. The successful candidate must have demonstrable experience in ensuring that initiatives are completed on-time and on-budget. The candidate must have proven skills that focus on the people-side of change, involving, preparing, supporting, and equipping partners to adopt and leverage changes to business processes, systems, technologies, and more.

Job Description

• Works as part of a team of Agile Product Owners, aligned to critical processes and functions within Enterprise Fraud Services (EFS).
• Represents EFS within all technology-related efforts supporting EFS Applications.
• Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders to lead and influence business decisions.
• Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders.
• Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.).
• Works autonomously and possesses the expertise to own and drive change.
• Manage inventory of pending and active change initiatives impacting EFS; including backlog management and prioritization.
• Focused execution of process improvement initiatives to improve the client and teammate experience; reduce losses; increase efficiencies; strengthen controls; and manage risks.
• Analyze reporting and interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership.
• Demonstrate and maintain expertise of industry trends and practices in Fraud and Risk Management, Compliance, and Operations.
• Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, workflow changes, process improvements, etc.
• Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.

Required Skills and Experience

• Strong experience supporting Fraud Case Management platforms or comparable fraud, disputes, or AML systems.
• Demonstrated ability to perform both in a product owner and project delivery capacity.
• Excellent business impact analysis skills, including assessing and building business requirements, process mapping, gap analysis, change readiness assessments, and identification of key stakeholders.
• Experience in analyzing complex data, workflows, and system behavior to identify issues and opportunities for enhancements.
• Ability to identify, integrate, and coordinate change management activities.
• Ability to support both testing reviews and hands-on experience with QV/UAT testing, defect tracking, and release readiness.
• Ability to understand the strategy, workflow, upstream/downstream impacts, and initiatives across Fraud Services.
• Proven track record of working effectively with technology teams, and external vendors.
• Participate in projects and special initiatives; complete other duties as assigned.
• Ability to handle input from many sources in order to make sound decisions, exercise good judgment, and achieve stated objectives while prioritizing across multiple projects and teams.

Preferred Qualifications

• Background in fraud operations, strategy, or financial crimes risk.
• Experience with Agile and/or hybrid delivery methodologies.
• Familiarity with project management approaches, tools (SharePoint, Jira, Miro, EPPIC, Monday.com), and project lifecycle.
• Familiarity with case management configuration, rules engines, alerts, workflows, and reporting.
• Experience with FileNet strongly preferred.
• Experience leveraging SQL, SAS, or similar tools to gather and analyze data.
• Experience with large-scale organizational change efforts.
• Experience supporting fraud focused regulatory driven technology-related initiatives.

Soft Skills and Traits (Critical for Success)

• Strong ownership mentality and the ability to operate independently.
• Exceptional organizational and prioritization skills in a fast-paced, change heavy, environment.
• Comfortable balancing tactical production support with strategic product owner and project work.
• Confident communicator who can simplify complex concepts for diverse audiences.
• Ability to independently stay current on industry trends and best practices across fraud operations, technology, risk, and compliance functions.
• Highly collaborative, solutions-oriented mindset aligned to how Fraud Product, Change, and Project Product Owners support the platform and teams.

#INDKEY

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.