New

Bilingual Performing Loan Consultant

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
May 01, 2026
Bilingual Performing Loan Consultant (English/Spanish) Tempe, AZ (Onsite) Contract-to-Hire Opportunity (4-5 months with long-term potential) $21/hour + bonus potential upon conversion Overview We are seeking motivated, bilingual customer service professionals to join a fast-paced mortgage servicing call center. In this role, you will support homeowners across the country by handling both inbound and outbound calls, assisting with mortgage-related questions, and helping customers resolve past-due balances through customized payment solutions. This is an excellent opportunity for individuals looking to break into the financial services industry and build long-term career growth within a stable and performance-driven environment. Key Responsibilities * Handle a high volume of inbound and outbound calls in a call center environment * Communicate with homeowners regarding past-due mortgage payments and account status * Identify causes of delinquency and develop practical repayment solutions * Process payments and assist with general mortgage servicing inquiries (escrow, payoff, etc.) * Refer qualified customers to refinancing opportunities when applicable * Accurately document all customer interactions and account updates * Maintain professionalism, empathy, and strong communication during sensitive financial conversations * Meet performance metrics including call quality, schedule adherence, and resolution rates Required Qualifications * Fluent in both English and Spanish * Strong customer service experience, preferably in a call center environment * Ability to manage inbound and outbound calls with confidence and professionalism * Comfortable working in a fast-paced, metrics-driven environment * Strong attention to detail and ability to navigate multiple systems * Basic technical proficiency (Microsoft Office, systems navigation, data entry) Preferred Qualifications * Experience in collections, financial services, or mortgage servicing * Familiarity with handling delinquent accounts or payment arrangements * Previous exposure to high-volume call environments Work Environment * 100% onsite in Tempe, AZ * Fast-paced call center with blended inbound/outbound workflow * Approx. 7 calls per hour * Use of multiple computer screens and systems * Structured schedule with breaks every 2 hours and a 30-60 minute lunch * Strict attendance policy Training & Schedule * Initial training schedule: 7:00 AM - 4:00 PM (after Day 1) * Post-training schedule: 9:00 AM - 6:00 PM * Hands-on training includes classroom learning and call floor nesting Compensation & Growth * $21/hour during contract period * Contract-to-hire conversion with performance-based bonus structure * Average bonuses: approximately $1,500 per month * Top performers can earn up to $2,500 per month * Opportunity for long-term career growth in operations, leadership, compliance, and other business areas Important Compliance Requirements * Comprehensive background check required (covering history from age 18 onward) * Credit check required as part of the hiring process * Candidates with significant delinquent debt or certain criminal histories may not be eligible for employment What Makes This Opportunity Stand Out * Entry point into the mortgage and financial services industry * Strong internal mobility and career advancement potential * Performance-driven culture with meaningful earning potential * Gain valuable experience in loan servicing, collections, and customer support If you are a driven, bilingual professional who thrives in a fast-paced environment and enjoys helping customers find solutions, this is a great opportunity to grow your career. Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.