Manager, PMO and Business Analysis

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The PMO Manager provides strategic and operational leadership for a growing IS Project Management Office within a mid-sized public sector organization. Leading a team of approximately 20 project delivery professionals-including Associate Project Managers, Project Managers, Senior Project Managers, and Program Managers-this role is responsible for advancing PMO maturity, building a culture of collaboration and continuous improvement, and ensuring consistent, predictable, and value-driven project delivery outcomes.

This leader partners closely with Business Analysts (BA), Quality Assurance (QA), and Organizational Change Management (OCM) teammates, as well as IS Technology Business Partners within the IS Service Delivery organization. The IS PMO Manager is a key contributor to establishing governance structures, performance standards, and delivery frameworks that align technology investments with business needs while coaching, mentoring, and developing a skilled, high-performing PMO team.

PMO Leadership & Governance

• Evolve and operationalize PMO frameworks, methodologies, policies, procedures, and governance structures to improve delivery consistency and organizational alignment.
• Establish and monitor PMO performance metrics, KPIs, baselines, and dashboards to drive transparency, accountability, and value realization.
• Oversee the creation, adoption, and continuous improvement of project delivery standards, templates, job aids, and tools supporting Waterfall, Agile, and hybrid methodologies.
• Ensure alignment between PMO processes and the evolving IS intake, prioritization, and demand management practices.

Project & Program Delivery Oversight

• Provide leadership, guidance, and coaching to Project Managers and Program Managers executing small, medium, and large initiatives.
• Foster best practices for scope, schedule, budget, risk, quality, and change management across the project portfolio.
• Partner with IS Technology Business Partners to ensure project outcomes meet customer expectations and strategic business objectives.

People Leadership, Coaching & Development

• Build a team culture rooted in collaboration, accountability, and professional growth.
• Mentor and develop PMO staff at all levels with an emphasis on strengthening delivery skills, stakeholder engagement capabilities, and agility mindset.

Stakeholder Engagement & Communication

• Serve as a liaison between business units, IS leadership, and the PMO, ensuring alignment of goals, priorities, and delivery expectations.
• Communicate PMO performance, project health, risks, and strategic progress to senior leaders and partner groups.
• Cultivate strong working relationships across Business, IS, QA, BA, and OCM functions to ensure coordinated delivery and value realization.

Continuous Improvement & Organizational Enablement

• Champion a culture of learning, improvement, and adaptability within the PMO.
• Evaluate emerging industry trends, best practices, and tools to maintain modern PMO capabilities.
• Drive maturity roadmaps aimed at increasing project delivery predictability, customer satisfaction, and organizational value.

• Bachelor's degree in Information Technology, Business Administration, Public Administration, or related field; or equivalent combination of education and experience.
• 7+ years of progressive project or program management experience, including 3+ years leading project teams or PMO functions.
• Active PMP, PgMP, or PMI-ACP certification
• Demonstrated experience establishing or maturing PMO frameworks, processes, or governance models.
• Experience with Waterfall and Agile methodologies in a public sector or similarly structured environment.
• Proven ability to mentor, coach, and develop project professionals at varying levels of experience.
• Strong communication, facilitation, and relationship-building skills.

Preferred Qualifications

• Master's degree or advanced certification in Project Management
• Prosci or equivalent enterprise project/change management certification.
• Experience integrating PMO processes with enterprise intake, demand management, and service delivery practices.
• Experience working in IT services, shared services, or matrixed delivery organizations.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Union/Grade: Non - Represented / Pay Grade K
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please emailHR-OCCHealth@metc.state.mn.us.

Employer

Metropolitan Council

Address

390 Robert St. N.

St. Paul, Minnesota, 55101

Website

https://metrocouncil.org