IT Specialist Senior

Ensures the stability, integrity, and efficient operation of the IT Services that support core organizational functions. Monitors, maintains, supports, and optimizes all networked software and associated operating systems. The Senior IT Specialist will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

1. Analyzes the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems.
2. Collaborates with IT Outsourcing provider to resolve local end user and IT environment issues and service requests; Documents incidents through the management system
3. Designs and performs server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
4. Supports preparations and user acceptance testing required for infrastructure projects and enhancements.
5. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
6. Collaborates with end users to prepare for Audit and SOX compliance
7. Communicates with customers internally and externally to document resolutions, recommended courses of action, and follow through on project requirements and enhancements
8. Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.
9. Provides guidance and solves escalated issues for IT Specialists on the team
10. Performs other duties as assigned

• Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office
• Ability to recognize and analyze technical problems
• Well-developed project management skills
• Advanced understanding of IT policies, standards and procedures
• Strong ability to communicate and explain technical needs and problems to provide solution
• Demonstrated ability to handle escalations with professionalism and speed
• Fluent in English and primary language used in area of responsibility and/or location

• Five years of experience with desktop support