New

Member Enrollment Representative

Mass General Brigham Health Plan
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Apr 30, 2026
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. Responsible for processing and managing member enrollments in QNXT, ensuring accuracy and adherence to regulatory requirements. Experience with QNXT and prior member enrollment operations within a health plan environment is highly preferred. Essential Functions -Process new member enrollments, ensuring all required documents are accurately completed and submitted. -Accurately enter member enrollment data into the enrollment system or database. -Maintain comprehensive and up-to-date records of all member enrollment activities and communications. -Respond to member inquiries and concerns regarding the enrollment process, benefits, and coverage. -Ensure compliance with all applicable regulations, policies, and procedures related to member enrollment. -Collaborate with cross-functional teams, such as customer service, claims, and finance, to ensure a seamless member enrollment experience. -Assist in training and mentoring new Member Enrollment Representatives, providing guidance on enrollment procedures and best practices. Education High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred Experience At least 1-2 years of experience in a customer service, administrative, or enrollment role required At least 2-3 years of experience in member enrollment or a related administrative role in the health insurance industry highly preferred QNXT experience highly preferred Knowledge, Skills, and Abilities Solid understanding of member enrollment processes, regulations, and compliance requirements. Proficiency in data entry and knowledge of relevant computer applications and software. Excellent attention to detail and accuracy in handling sensitive member information. Strong organizational and time management skills to prioritize tasks and meet enrollment deadlines. Exceptional customer service and communication skills, both written and verbal. Ability to handle complex enrollment issues and resolve member inquiries effectively. Working Conditions This is a remote role that can be done from most US states. This is a full-time role with a Monday through Friday, 8 AM to 4:30 PM ET Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.