Patient Service Associate - Growing Child Pediatrics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonusfor qualifying candidates!

JOB LOCATION

Growing Child Pediatrics - 270 Horizon Dr

JOB SUMMARY

We are seeking aPatient Service Associate to particiapate ina variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cashmanagementand patient appointment scheduling.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities to include but not limited too- entering pre-visit orders,identifyingrequired paperwork, reviewing patient accounts and be prepared to collect on account balances and membership fees at check in.
• Review all workfiles/workqueues in Maestro and make sure to make all necessary adjustments/changes to clear any issuesrelated to the patient account.Manage the referral workqueueswith the goal that all will be addressed and completed within 24 hours of submission.
• Checkout patients and make return appointments. Handle referrals and orders for patient appointments prior to visit and during their departure.
• Answer telephonecallslive.Assistpatients withrequest, cancellations,reschedule;and/or initiatemessagevia in-basket to the designated provider or nurse.Thepatients callsamebusiness day.Enter all phone encounters viaMaestroas necessary.
• Maintain logs for faxes and scan documents into EPIC.
• Handle special projects for providers.
• Keep upcompanydatabase and talk with patients and companies to explain our program.
• Handle internal billing system.
• Present and educate patients on financial, compliance, and authorization forms and obtain all necessary signatures asrequiredper policy. (For example, COA/COT, MSPQ, ABN, and Self-Administered Drugs.) Appropriately label, scan, and document to medicalrecordfor retention. Modify communication to ensure patient understanding if necessary.
• Identifyand collect patient financial liabilities (copay, coinsurance, deductibles, account balance); post appropriately based on payment type, paymentamountand method of payment.
• During checkout process, correctlyidentifypatient; review After Visit Summary (AVS) for patientfollow-ups.Schedule return appointments; manage referrals and orders.
• Balance cash, check, and credit card collections at the end of each day; reconcile discrepancies and prepare personal deposit for cash manager according to cash management policies.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.