New

Loss Mitigation Representative

TEKsystems
$25.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Charlotte
Apr 30, 2026
Remote Loss Mitigation Representative (Loss Mitigation Specialist III) Location: 100% Remote Schedule: Monday-Friday, 8:00 AM-5:00 PM (Some Saturdays may be required with a weekday drop day) Expected Start Date: May 18, 2026 Job Summary The Loss Mitigation Specialist III is responsible for supporting borrowers experiencing financial hardship by providing loss mitigation solutions and foreclosure alternatives. This role focuses on early- to mid-stage delinquent mortgage accounts and requires in-depth knowledge of investor guidelines, legal requirements, and borrower assistance programs. Initial responsibilities will include administrative support and customer service for early-stage loss mitigation customers, with progression into outbound dialing for repayment plan negotiations. Key Responsibilities * Serve as the primary point of contact for borrowers experiencing financial hardship, guiding them through loss mitigation options and foreclosure alternatives * Evaluate borrower financial information to determine eligibility for loss mitigation programs based on GSE and investor guidelines * Handle 60+ day delinquent mortgage loans while applying investor, departmental, and legal requirements * Utilize both manual and automated dialing systems to contact delinquent homeowners * Review delinquency patterns and negotiate repayment plans or alternative payment arrangements * Assist borrowers with available repayment options and loss mitigation programs * Resolve complex account inquiries through inbound and outbound calls * Provide written and verbal responses to borrower inquiries * Collect payments and educate borrowers on the implications of loss mitigation actions * Perform skip tracing and maintain accurate account information * Support foreclosure, bankruptcy, probate, and workout activities as needed Qualifications * 3+ years of loss mitigation experience * Call center or customer service experience * Experience in mortgage collections or Single Point of Contact (SPOC) environments * Debt collection experience within a banking or financial services environment * Strong knowledge of loan agreements and security agreements * Understanding of bankruptcy law and real estate transaction principles * Knowledge of investor and insurer guidelines * Familiarity with foreclosure procedures and legal/regulatory requirements, including VA, HUD, agency loans, and mobile homes * Knowledge of regulations related to real estate resale after foreclosure * Excellent communication, negotiation, and documentation skills * Strong attention to detail and ability to manage sensitive financial information Work Environment * Fully remote role * Standard business hours with occasional Saturday coverage required Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.