Event Technology Manager

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Altour has an exciting opportunity for an energetic, organized, go-getter to join our Events & Meetings team! As an Event Technology Manager you will learn how to manage events, use the technology tools, guide and support clients to ensure the most successful and impactful events for our clients! The ideal candidate will have experience in the hospitality industry, project management, be willing to do some traveling and excited to learn!

This role has strategic importance and high accountability due to the business-critical impact on the sales force, our customers and the company contribution to profitability.
• Responsible for the strategic planning, content oversight, functional design, build-out, and implementation of ALTOUR event technology solutions for meetings, incentives, conferences, and events. This includes online registration, email campaigns, mobile applications, onsite technology solutions, virtual solutions, and system integrations.
• Manage the day-to-day plan of action for assigned programs with a technology component, including project timelines, client communication, internal coordination, quality control, and onsite and/or virtual execution. Serve as a primary client-facing technology partner, guiding best practices and ensuring exceptional delivery across all event technology touchpoints.

Day to Day Responsibilities:

Reports to Manager, Digital Design and works directly with Strategic Account Team Leads.

• Act as a liaison and trusted advisor to guide clients through all technology services, providing best-practice recommendations aligned with reporting, functionality, and business objectives.
• Manage end-to-end event technology support from initial planning and build phase through onsite or virtual execution.
• Create, manage, and adhere to project timelines, scope, and processes for assigned programs. Manage the build-out of the event technology design plan in the following areas:
  • Registration Websites
  • Email Campaigns
  • API Integrations
  • Mobile Apps
  • OnSite Technology Solutions
  • Virtual Technology Solutions
• Assist clients in developing, writing, editing, and approving content for registration websites, virtual platforms, mobile apps, email campaigns, and any communications.
• Create or source, secure and establish rights for all visual content including photography, graphics, illustration and video.
• Work with Meeting Planning and Support services team to create impactful and exceptionally designed event technology platforms that engage, inform and equip participants for an exceptional event experience.
• Work with technology suppliers, developers, graphic designers and coders for the seamless execution and implementation of event technology; including registration websites, event email communications, onsite technology solutions, virtual technology solutions and mobile apps.
• Collaborate in a team environment.
• Contribute to process improvement initiatives and internal best practices.
• Demonstrate discretion, independent judgment, and adaptability in complex or high-pressure situations.

Minimum Requirements:

• Related experience or education in hospitality, meeting, incentive, conference and event industries
• Strong interest in technology, desire to stay current in event technology offerings and developments, and ability to adapt to new technologies quickly
• Experience with event technology solutions or comparable technology platforms.
• Strong writing, proof reading and communication skills
• A creative and design-oriented mind
• Ability to maintain strong relationships with internal team members, clients, and vendors
• Ability to work well independently as well as collaboratively within a team environment
• Strong work ethic, as well as strong organizational and time management skills
• Strong customer service focus
• Keen attention to detail
• Ability to work well under pressure
• Knowledge of Microsoft Word, Excel and Database programs

Preferred Requirements:

• Bachelor's Degree
• Community College or Technology Institute education
• Graphic design
• Experience in developing and managing projects
• Experience preferred in the following event management platforms:
  • Cvent
  • Aventri
  • Virtual Event Platforms (Cvent Attendee Hub, Aventri Virtual, Pheedloop, Hubilo, Hopin, Proske)
  • Concur
  • Content Management (Joomla!, Wordpress, Squarespace, etc)
  • HTML, CSS
  • Database Management
  • MS Office
  • Adobe Creative Suite/Creative Cloud
  • Windows, OS X, Andriod, iOS

Physical Requirements:

• Approximately - less than 5% overnight travel
• Must be able to work weekends and nights during travel periods of program operation or client meetings.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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