Digital Account Strategist

Please note: This role is Hybrid and you are required to be onsite 3 days a week.

The Digital Account Strategist is a pivotal leader responsible for driving business growth and maintaining high-level relationships. Serving as the primary bridge between merchant teams and internal creative production, you will ensure that every project exceeds expectations through strategic oversight and "best-in-class" service.

Relationship & Strategic Management

• Elevated Partnership: Serve as the high-level point of contact for assigned business teams, fostering deep relationships with key decision-makers.
• Conflict Resolution: Act as the primary lead for issue resolution, ensuring creative and business friction is handled efficiently while keeping management informed.
• Growth & Opportunity: Identify and pursue opportunities for new business or expanded support within existing accounts; effectively communicate the full suite of creative capabilities.

Project Oversight & Liaison

• Subject Matter Expertise: Act as the SME between business units and internal production teams to align project scope with creative execution.
• Full Lifecycle Involvement: Participate in pre-production meetings to define scope and lead post-project recaps to drive continuous improvement.
• Workflow Optimization: Develop and document protocols for a "premium experience," disseminating new workflows to keep teams agile.

Operations & Quality Control

• Schedule & Status: Ensure project timelines are communicated and met; maintain a high-level pulse on project status at all times.
• Quality Assurance: Collaborate with Creative Directors to audit final output (imagery, guides, briefs) to ensure they meet or exceed brand standards.
• Resource Advocacy: Provide feedback to management regarding personnel alignment and suggest staffing changes to optimize project success.

• Education: Bachelor's degree or equivalent industry experience.
• Experience: 2+ years in account management or client services within a creative production environment or media agency.
• Technical Proficiency: Advanced skills in Microsoft Office (Excel, Word, PowerPoint, Outlook) on both Mac and PC.
• Soft Skills: Proven leadership, assertiveness, and the ability to manage complex multi-team conflicts.

• Financial Impact: Proven track record of managing relationships valued at $1M+.
• Strategic Vision: Experience building long-term strategic creative plans and educating teams on best-practice tactics.
• Production Knowledge: Deep understanding of production workflows and the ability to work in a high-speed, changing environment.
• Travel: Flexibility to travel between office/client locations as needed.

The target hiring compensation range for this role is $41.00 to $45.00. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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