Account Manager

SUMMARY

The Account Manager is responsible for the implementation and roll out of all national sales programs as well as providing account management support for strategic clients. This position is well versed in the company's products and services, maintains awareness regarding industry standards and client expectations, utilizes time efficiently and travels on an as needed basis. The Account Manager thoroughly understands the daily operations in order to articulate best practices, procedures, and guidelines and demonstrates superior customer service and strives to meet and exceed company's revenue objectives.

ESSENTIAL JOB FUNCTIONS

• Set up new national program sale accounts with all levels of our company and put together project plans which coincide with the standard operating procedures.
• Clearly understand and articulate all products and services.
• Manage successful relationships with assigned group of accounts.
• Coordinate and support efforts with Sales team and/or Senior Management with assigned strategic accounts.
• Identify problems with assigned accounts and facilitate timely solutions.
• Maintain client relationships by coordinating services and customer service.
• Share information with other staff to improve and maximize customer satisfaction.
• Attend all sales and marketing meetings as directed; travel as required.
• Continuously analyze the market and competition and identify external threats and opportunities; adapt sales strategy to changing conditions.
• Provide weekly, monthly and or quarterly updates as directed.
• Input, maintain, and manage customer information in both the operating system and client information system.
• Provide information to the sales teams through phone calls resulting in qualified leads.
• Perform various professional duties as assigned by management.

• Bachelor degree preferred
• A minimum of two years prior sales/account management experience required.
• Must understand Sales process methodology and have ability to articulate comprehensive product knowledge.
• Ability to exercise sound judgment and strong decision making.
• Must be able to travel as necessary.
• Must use intuition and experience to effectively market the company's services.
• Ability to develop and deliver compelling presentations.
• Demonstrate the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics.
• Ability to manage all financial resources and stay within assigned budgets.
• Demonstrated ability to meet deadlines as required and be results driven.
• Must be able to maintain confidentiality.
• Must be able to demonstrate team behavior and willing to promote a positive team-oriented environment.

DISCLAIMER

This Job Description is not an exhaustive list of all functions employees may be required to perform in the described role, and additional functions may be required. This Job Description is applicable to the above position with ExamWorks and/or any of its affiliates (collectively referred to as "ExamWorks"). ExamWorks reserves the right to revise this Job Description at any time with or without notice to employees. Employment with ExamWorks is at-will, and nothing in this Job Description changes that at-will status. Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this position, unless such accommodations would cause an undue hardship to ExamWorks.