Director Information Technology - Applied AI & Automation
 UNC Health Care | |
 United States, North Carolina, Morrisville | |
| 1025 Think Place (Show on map) | |
 Apr 30, 2026 | |
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Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Director of Applied AI & Automation is a strategic technology leader responsible for supporting the vision, planning, development and delivery of AI & Automation products developed within the health system. This executive-facing role collaborates with key business stakeholders to identify and prioritize high-value opportunities, then oversee the implementation of these products to deliver measurable operational and financial benefits. This role leads or collaborates on IT operations to meet customer requirements including the support and maintenance of existing products and applications, and the development of new technical solutions. By championing emerging technologies, the Director of Applied AI & Automation fosters innovation, improves efficiency, and enhances service quality while maintaining compliance with healthcare regulations and policies. Teammate enablement with the use of AI and automation capabilities is also a significant focus of this role. Programs to support enablement will be directed by this leader. This position reports to senior IT leadership and works cross-functionally to embed a culture of continuous improvement and digital innovation in the organization. Responsibilities: 1. Communication - Effectively communicates the AI & Automation program's vision, expectations, and value across the organization. Develops comprehensive change management strategies to ensure adoption of new automated workflows, including end-user training and stakeholder engagement - partnering with the ISD Training Team as needed. Actively listens to departmental needs and feedback. Leads adoption effort by preparing staff for process changes and promoting a culture receptive to innovation. 2. Compliance - Ensures all AI & Automation initiatives comply with the health system policies, data security/privacy standards, and external accrediting agency guidelines and regulations. Establishes governance frameworks, including risk mitigation strategies. Develops and enforces policies and procedures related to automation, ensuring quality control and auditing of deployed solutions. Oversees vendor compliance and contract adherence for third-party automation tools and services. 3. Collaboration & Customer Focus - Works closely with business leaders to identify and prioritize processes suitable for automation. Builds strong relationships with these internal customers, understanding their operational pain points and objectives. Coordinates cross-functional teams to design solutions that improve workflow efficiency, accuracy, and user experience. Creates exceptional customer relations and maintains those relationships through continuing improvement efforts. Exhibits courtesy, cooperation, and respect towards customers. 4. Leadership - Directs system-level operations, develops goals and objectives, and administers policies, procedures and processes as needed. Directs the activities of the central Applied AI & Automation team, which includes RPA developers, process engineers, automation analysts, and other specialists. Provides clear vision and direction, setting performance goals and expectations for the team. Coaches and mentors staff to develop their expertise in automation tools and process improvement methodologies. Fosters a collaborative, innovative team culture that encourages continuous learning and creativity in solving business problems with technology. Establishes a shared vision with employees and motivates the team by recognizing achievements and addressing development needs. Ensures the team operates with a customer-centric mindset when delivering solutions. 5. Strategic Planning & Financial Awareness - Aligns system-level objectives with organizational strategic plans. Develops operating budget and capital requests. Monitors financial performance and adjusts resources to maximize profitability while maintaining exceptional quality and service. Develops the program roadmap, focusing on initiatives that drive significant efficiency, cost savings, revenue enhancement, or quality improvements. Builds business cases for new projects by estimating benefits, costs, and ROI, and monitors financial performance post-implementation to ensure targets are met or exceeded. 6. Technical Innovation & Delivery: Consults and provides technical support on technical aspects of contracts. Oversees project budgets once established and implements projects in accordance with established project plan. Oversees intake through delivery of AI & Automation projects, from initial process analysis and redesign through development, testing, and deployment of bots or AI solutions. Other InformationEducation Requirements: Knowledge/Skills/and Abilities Requirements:
Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: ISD Analytics Work Type: Full Time Standard Hours Per Week: 40.00 Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. | |