#CA-PS
THIS IS AVAILABLE TO UC DAVIS CAMPUS EMPLOYEES ONLY
Job Summary
Under direction of the Desktop Support Manager within Administrative IT - Client Services, provide resolution of the most challenging IT incidents and service requests in a timely and professional manner to 1,600+ clients. Includes priority setting and workflow analysis, problem analysis and resolution, hardware and software specifications and configuration, and using seasoned judgment and advanced technical expertise to solve a wide variety of complex technical problems in all aspects of client technical support. Functions as the highest tier of support technician within Administrative IT - Client Services, identifying needs and risks and responding accordingly.
Additionally, the Service Technology team is responsible for the development, implementation, enhancement, and administration of desktop support infrastructure and automation technologies including IT Service Management; Hardware and Software Imaging and Deployment; Remote Client Assistance; and Endpoint Management and Security.
Apply By Date
5/13/2026 at 11:59pm
THIS IS AVAILABLE TO UC DAVIS CAMPUS EMPLOYEES ONLY
Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
- BA Degree in related area and/or equivalent experience/training.
- Experience with desktop and business technical support systems.
- Experience diagnosing complex hardware, operating system, and software issues and determining root cause.
- Experience providing highest-tier technical services in Active Directory environments.
- Advanced experience with business productivity software including Windows, Word, Excel, Outlook, PowerPoint, Visio, Project, and Adobe Acrobat. Experience with endpoint management systems (e.g., BigFix, Intune, JAMF) and scripting languages such as PowerShell or Python.
- In-depth knowledge of microcomputer, workstation, server, and network hardware and software.
- Thorough knowledge of cybersecurity principles, TCP/IP, DHCP, firewalls, VPNs, and wireless networking. Strong communication, analytical, and critical thinking skills.
Preferred Qualifications
- Experience and knowledge of ITIL.
- Experience supporting specialized line-of-business applications such as life safety, emergency operations, accounting, or facilities management.
- Demonstrated skill in technical project management and prioritization.
- Ability to construct and execute test plans and produce analytical reports.
Key Responsibilities
- 30% - Advanced Systems and Line of Business Administration
- 30% - Endpoint Management and Systems Security
- 20% - Project Management, Systems Administration, Technology Liaison
- 20% - Documentation and Training
Department Overview
Administrative Information Technology is part of the FOA organization and manages a diverse end-to-end portfolio of technology services essential to the entire UC Davis campus, including UC Davis Health Systems.
Department Specific Job Scope
The incumbent will serve on the Client Services - Service Technology team, responsible for providing the highest technical tier of business-aligned Desktop Support, as well as effective Endpoint and IT Service Management infrastructure encompassing 1,600+ staff and workstations, integration of mobile devices, process automation, and specialized support for units including IT support of life safety and emergency operations.
Requests for support cover a range of software and hardware services, including account management, email services, over 190 unique business applications, 60+ vendor applications, desktop and laptop systems running Windows, Mac, and mobile operating systems in a highly decentralized, heterogeneous business environment.
POSITION INFORMATION
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
- Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
- Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Occasional Up to 3 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Frequent 3 to 6 Hours
- Customer/Patient Contact - Frequent 3 to 6 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
University of California - Davis
vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement, remote work
Apr 30, 2026