Service Administrator

At RDO Equipment Co., we're looking for a Service Administrator who enjoys keeping things organized, accurate, and running smoothly behind the scenes. In this role, you'll support the service department by managing key processes that help our technicians, managers, and customers succeed. If you're detailoriented, customerfocused, and thrive in a fastpaced environment, this could be a great fit for you.

What's In It For You:

• $20 - $26+ / hour
• Competitive wages and profit sharing program to match your skills and experience.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Irving, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.

What You Will Do:

• Support work orders: Ensure service work orders are accurate, properly charged, and closed in a timely manner.
• Handle warranty claims: Process warranty and product improvement claims, including submission, followup, and related documentation.
• Maintain records and reporting: Keep service files, reports, customer profiles, and equipment records organized and up to date.
• Be a service department partner: Communicate professionally with customers and internal teams to support a smooth service operation.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Strong organization: Ability to manage details, documentation, and multiple priorities in a fastpaced environment.
• Customer service mindset: A focus on supporting others and delivering a positive experience for internal and external customers.
• Clear communication: Ability to communicate clearly and professionally, both in writing and conversation.
• Techsavvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Service process knowledge: Familiarity with service workflows, procedures, and terminology is preferred.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• People-first culture: In Irving, we take care of our people through regular team-building events and outings.
• Team member support: A supportive team that cares about each other's success and helps one another.
• A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
• A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth - especially for entry-level technicians.
• Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.