Case Manager

The Case manager is responsible for managing the VA Transitional Housing Per Diem program in Benton, Stearns, and Sherburne Counties, providing intensive case management services (including Targeted Case Management when eligible and as available) to homeless Veterans subject to the project's homeless definition. This is a full-time regular position with a workweek expectation of 40 hours.

Wage: $20.79-$25.26 per hour, 40 hours a week

400 US Highway 10 S, St. Cloud, MN 56304-1247

This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned by corps officer/administrator.

• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every client, donor, and colleague with respect and dignity, and without discrimination of any kind.
• Responsible for managing the Veterans Per Diem grant including: taking the lead when re-applying for the grant; work with the bookkeeper to maintain accurate financial income and expense records.
• Responsible for organizing yearly local program review completed by the local VA onsite. This includes review of records/clinical review, fiscal, veterans living space, building safety/security, nutrition inspection, and medication safety.
• Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of holistic care to those we serve.
• Provide initial and ongoing strengths and needs assessment to include the discovery of existing barriers to attain permanent housing and develop permanent housing plans with participants.
• Provide case management to Transitional Housing participants for a period of up to 24 months, to engage households in activities to increase skills and ensure housing stability and maintain accurate client case files.
• Provide case management to homeless veterans residing in the emergency shelter.
• Provide advocacy and assistance with applications for entitlement benefits and mainstream resources including economic assistance, medical assistance, Veterans' services, and SSI and RSDI.
• Provide crisis response - advocacy, planning, and intervention - to increase Participant safety and prevent violence.
• Responsible for managing required statistical and financial documentation. This information is to be forwarded to the Social Services Coordinator as scheduled.
• Provide outreach, in conjunction with the Veterans homeless outreach programs, to identify people who are eligible for and could benefit from the Transitional Housing program.
• Work with participants to identify housing options that best meet their needs and preferences.
• Provide outreach and relationship-building with landlords, prepare Participants for community expectations and tenancy expectations, determine eligibility for rental assistance programs, work with Participants to apply, help with compliance to maintain assistance, and support Participant once housed and help improve stability and longevity in housing.
• Address basic needs, build life management and independent living skills, address transportation needs, and assist Participants to develop skills in accessing and arranging support services and health care.
• Provide behavioral and mental health support services - assessment, aftercare, and support. Help coordinate and/or attend mental health appointments. Monitor mental health symptoms and effects of medications. Provide referrals to Adult Rehabilitative Mental Health Services (ARMHS) as appropriate.
• Provide health and medical care services - monitor physical health, medication monitoring, health care coordination, and HIV/AIDS/STI education and support.
• Provide hands on employment instruction and skill building, employment counseling and coaching, and coordinate with vocational programs and employers.
• Seek and encourage appropriate educational opportunities for adults, provide mentoring and tutoring as needed.
• Provide culturally-competent and trauma-informed services.
• Attend trainings as directed by the Social Services Program Coordinator.
• Complete other jobs as assigned by the Social Services Program Coordinator.
• Respond to crisis', disagreements or other situations with clients as they arise throughout the building. Use appropriate de-escalation techniques as the situation warrants.
• Provide culturally-competent and trauma-informed services.
• Represent The Salvation Army as an active participant in the appropriate Continuum of Care meeting and other community meetings.
• Represent The Salvation Army at other Veteran specific meetings and events.
• Be knowledgeable about all Salvation Army programs, including Pathway of Hope and make referrals as appropriate.
• Attend trainings as directed by the Social Services Program Coordinator.

• There are normally no hazardous or significantly unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and/or clients. Some of the work required of this position will be performed outdoors.
• The duties and responsibilities of this position cannot be worked from home.

Bloodborne Pathogens Exposure Risk Level

Risk Level 1 - The tasks or activities conducted by Risk Level 1 workers would involved no expectation of exposure to blood or other potentially infectious materials.

• Talking - Ability to verbally communicate by phone and in person where one must frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.
• Hearing Ability - Able to hear average or normal conversations via phone and in person with ability to process heard information.
• Visual Ability - Average ability to view computer screens and printed documents to prepare and inspect documents.
• Physical Ability - Sedentary work; sitting most of the time. Must be able to lift/move up to 35 pounds.
• Travel - May be required to travel by personal/organizational vehicle or other modes of travel.

Mental Activities and Requirements of Position

• Reasoning Ability - Able to interpret various instructions.
• Mathematics Ability - Able to perform basic math skills, addition, subtraction, multiplication, division, fractions and percentages.
• Language Ability - Ability to speak, read and write English in a manner that is sufficient for clear communication with supervisors, employees, leaders, parents and participants in order to perform the requirements of this job.