IT Operations Analyst

What's in it For You:

• Exposure to work with support global teams (Network, Server, Application)
• Great work environment with a diverse team.
• Exposure to team leadership, application ownership.

What You Will Do:

• Own and lead Major Incident Management (MIM) bridge calls from detection through resolution.
• Coordinate triage, assignment, and escalation across technical teams to restore service quickly and safely.
• Manage stakeholder communications, including status updates, timelines, and impact summaries.
• Leverage monitoring and event management tooling to identify, correlate, and track incidents (e.g., SolarWinds, ThousandEyes).
• Use ServiceNow to create, manage, and report on incidents, major incidents, and related records.
• Support knowledge management by ensuring timely creation and maintenance of runbooks and knowledge articles.

Position Details:

• Work week and shift: Monday - Friday business hours

Minimum Qualifications:

• Bachelor's degree
• 2 years' experience in a monitoring and escalation role
• ServiceNow experience
• Experience with event/monitoring and collaboration tooling, including SolarWinds, ThousandEyes, and xMatters
• No Immigration Sponsorship available

Preferred Qualifications:

• 5 years of Major Incident Management experience
• 5 years of ServiceNow experience
• 5 years of experience with event management and monitoring practices
• 5 years of SolarWinds, ThousandEyes and xMatters experience
• Experience leading major incidents, including facilitation, decision support, and stakeholder communications
• Demonstrated leadership skills, including driving alignment across teams during high-severity events
• Experience contributing to knowledge management (runbooks, knowledge articles, and process documentation)

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.