Customer Service Representative - Onsite

Genesis10 is currently seeking a Customer Service Representative for a 6+ month contract-to-hire position with our client located in Hampton, VA. This is an on-site position.

Schedule: Four days a week - 9:30 to 8 pm shifts available. Training would be the first two weeks, working from 9-5:30 pm.

Pay range: $18.00 - $19.00 per hour

In this role, the Customer Service Representative will interact with customers by addressing inquiries and resolving complaints. This position focuses on assisting callers with questions regarding their mobile devices, including troubleshooting, setup, and provisioning, often coordinating with service providers and technicians.

Responsibilities:

• Interact with customers via telephone, email, or online chat to provide support and information on products or services
• Collect and enter orders for new or additional products or services
• Assist callers with any questions regarding their mobile devices
• Troubleshoot devices and the set up/provisioning of the device, often coordinating with the service provider and a technician
• Field customer questions and complaints
• When the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff
• Coordinate the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations
• Act as an intermediary to prevent "up-selling " by service providers
• Ensure that appropriate actions are taken to resolve customer's problems and concerns
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Perform data entry, administrative support, and clerical duties
• Perform other related duties as assigned

Requirements:

• High school diploma or equivalent
• Six (6) months or more experience with Customer Service
• Basic computer/smartphone skills
• Experience working with wireless devices
• Good written and verbal communication skills
• Able to pass a security clearance, if necessary

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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