Associate Vice President

The Associate Vice President ( AVP) for IT Operations & Data Management provides executive leadership for the delivery, reliability, and continuous improvement of the university's core IT services, data management and identity governance and digital architecture. Reporting to the CIO, this role is responsible for enterprise IT support and helpdesk, customer support functions, desktop and endpoint services, business relationship management across the institution and developing and leading the IT architecture area.

The AVP serves as both a strategic leader and a hands-on technical executive, ensuring that IT services are aligned with academic, research, and administrative needs while maintaining operational excellence, fiscal responsibility, and a strong customer service culture within a public university environment.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

A successful data management and identity governance program is a strategic enabler rather than back-office function, ensuring that high quality, well governed data is available to support decision making while access to that data is tightly aligned with roles, risk, and accountability. This role will establish clear ownership and stewardship of data, invest in consistent standards for data quality, classification, and lifecycle management, and integrate identity governance so that the right people have the right access at the right time-and no more. By aligning policies, technology, and culture, the AVP uses data responsibly and securely, reduces operational and compliance risk, and creates a trusted foundation that allows analytics, digital transformation, and emerging capabilities to scale with confidence. The AVP will create transparency, build trust with stakeholders, and continuously elevate the quality and value of IT services delivered to the enterprise.
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The AVP leads Help Desk and IT Support Services by setting clear expectations for timely, high quality, and customer focused support while building a culture of accountability and service excellence. They oversee a tiered support model, strengthen first contact resolution and escalation paths, and ensure staff and student employees are well trained, supported, and empowered to resolve issues effectively. By monitoring service metrics, proactively managing incidents and peak demand periods, and continuously improving processes, they deliver consistent, reliable support that builds trust and provides a positive experience for faculty, staff, and students.
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This role leads Desktop, Endpoint, and Client Services by ensuring secure, reliable, and standardized computing environments that meet the diverse needs of the organization while enabling a positive end user experience. They provide clear oversight of the full device lifecycle-including deployment, patching, software management, and retirement-while partnering closely with information security to maintain compliance and reduce risk. By driving modernization through automation, remote management, and consistent service models, and by coordinating effectively across infrastructure and support teams, they deliver resilient, efficient client services that support productivity and institutional goals.
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The AVP role is responsible for defining and governing the enterprise technology architecture to ensure systems, platforms, and integrations are aligned with institutional strategy, business capabilities, and long term sustainability. This role establishes architectural standards, principles, and roadmaps; guides solution design across applications, data, infrastructure, and security; and ensures technology decisions balance innovation, interoperability, scalability, cost, and risk. The leader works closely with executive leadership, governance bodies, and delivery teams to translate strategic priorities into coherent architectural direction while reducing complexity, managing technical debt, and enabling secure, reliable, and adaptable enterprise solutions.
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The successful incumbent leads Business Relationship Management by serving as a trusted liaison between IT and business partners, ensuring technology services and priorities are closely aligned with institutional goals. They foster strong, ongoing relationships through regular engagement, service reviews, and feedback loops, translating business needs into clear service improvements and operational priorities. By providing transparency, setting shared expectations, and advocating for both stakeholder needs and IT capabilities, they enable informed decision making, strengthen partnerships, and ensure IT delivers measurable value to the organization.
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This position will champion Operational Leadership and Technical Engagement by providing hands on executive oversight of critical IT operations while remaining actively engaged in technical and service delivery decisions. They ensure strong coordination across infrastructure, applications, security, and service teams, maintaining operational readiness, resilience, and continuity during both steady state operations and major incidents. By balancing strategic direction with practical technical involvement, they promote consistent service delivery, drive continuous improvement, and ensure IT operations effectively support institutional priorities and long term goals.
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Remote Work Eligibility Statement
Remote Work Not Available

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.