Organizational Change Management Specialist

When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.

• Continuous Learning: Access to resources, training, and mentorship to support your professional growth.

• Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.

• Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

• Core Knowledge & Skills: Develops detailed change plans, executes communications and training, identifies risks, and monitors effectiveness.

• Work & Complexity: Manages moderately complex projects, tailors approaches, and drives operational improvements.

• Quality & Independence: Maintains high standards, uses feedback for improvement, and makes decisions within project scope.

• Teamwork & Communication: Guides teams, mentors juniors, collaborates cross-functionally, and manages stakeholder communications.

• Consulting & Engagement: Offers technical recommendations, advises on process improvements, and contributes to policy development.

AIS is seeking a mid-level Organizational Change Management (OCM) Specialist to support enterprise transformation initiatives driven by Microsoft 365 migration and modernization efforts. This role will help plan, coordinate, and execute change activities that enable user adoption, minimize disruption, and improve business outcomes across solutions including Exchange Online, SharePoint Online, Microsoft Teams, Power Platform, and Azure B2B collaboration capabilities.This person should be comfortable working alongside project managers, technical architects, engineers, security teams, and business stakeholders to drive successful transition and sustained adoption.

• Support the development and execution of organizational change management strategies for Microsoft 365 migration and collaboration modernization initiatives.

• Assess change impacts across business units, user communities, support teams, and leadership stakeholders.

• Develop stakeholder engagement plans tailored toimpactedaudiences, leadership groups, champions, and support organizations.

• Create andmaintainchangeartifacts including communication plans, impact assessments, readiness assessments,adoptionroadmaps, stakeholder matrices, and feedback mechanisms.

• Draft clear end-user communications for migrations, feature rollouts, policy changes, cutovers, and post-deployment support.

• Design and coordinate user enablement materials such as quick reference guides, job aids, FAQs, training decks, adoption campaigns, and knowledge content.

• Partner with technical and project teams to understand migration schedules, solution dependencies, risks, and user-facing impacts.

• Support rollout and adoption of Microsoft 365 workloads, including Exchange Online migrations and mailbox-related change impacts; SharePoint Online modernization and document collaboration changes; Microsoft Teams adoption for chat, meetings, collaboration, and integrated workflows; Power Platform adoption, governance awareness, and business process transformation; and Azure B2B and external collaboration changes affecting guest access and cross-tenant sharing

• Gather, analyze, and reportadoptionmetrics, stakeholder feedback, training participation, and organizational readiness indicators.

• Collaborate with servicedesk, operations, and support teams to ensure support readiness and smooth transition into steady-state operations.

• Bachelor's degree in Organizational Development, Communications, Business, Information Systems, Human Resources, or a related field, or equivalent practical experience.

• 2+ years of experience in organizational change management, user adoption, communications, training, or transformation delivery.

• Hands-on experience supporting change initiatives tied to Microsoft 365 migration or digital workplace transformation.

• Experience developing communication materials, training collateral, stakeholder plans, and end-user adoption content.

• Experience supporting large-scale enterprise migrations or phased rollout programs.

• Familiarity with structured OCM methodologies such asProsci, ADKAR, Kotter, or similar frameworks.

• Experience working in regulated, security-conscious, or highly matrixed environments.

• Experience building champions programs, pilot programs, or business readiness networks.

• Familiarity with service transition, IT support models, and operational readiness planning.

• Exposure togovernance and compliance considerations associated with Microsoft 365 collaboration platforms.

• Proscicertification or similar change management training is a plus.

Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.