Social Intelligence Director

Who We Are:

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification for 2022!

About Social Intelligence Analytics:

SIA combines the latest advancements in artificial intelligence with unparalleled research rigor to help brands leverage the power of consumer generated content in rapidly changing market environments. SIA delivers three services: Synthesio, a market leading Social Media Intelligence platform; Insight Services and A.I. Powered Advanced Analytics. Thanks to cutting edge technology and the expertise our teams globally, SIA can decode the meaning from vast amounts of unstructured data and provide actionable insights to answer different types of business questions across the organization. We can also complement and enhance the power of products and services provided by other Service Lines, creating a unique value proposition to Ipsos clients.

The Director, Commercial Growth & Operational Intelligence plays a strategic leadership role at the intersection of commercial growth, artificial intelligence, operational transformation, and insights innovation.

• Partner with sales and client teams to identify growth opportunities.

• Develop demos, proofs of concept, pitch decks and executive presentations.

• Support pricing strategy, proposals and product innovation feedback.

Key Performance Indicators:

• Revenue growth from supported opportunities including top of funnel activities such as:

• Outreach

• Actual meetings scheduled based on outreach

• Conversion rates of meetings to proposal

• Proposal win-rate and methods of improvement

• Client expansion through Service Line and Client Officer partnerships, as well as direct-to-new clients in coordination with the Global SaaS sales team

• Implement AI agents and automation solutions.

• Improve integrations among Salesforce, BI and resource systems.

• Reduce manual processes and administrative burden.

Key Performance Indicators:

• Reduction in manual effort, specifically related to Resourcing and team allocations

• Productivity gains from automation (such as measured by available time for Analysts to be empowered for deeper insights)

• Develop AI-assisted reporting and storytelling workflows.

• Improve quality and consistency of client deliverables.

• Increase scalability of insights production.

Key Performance Indicators:

• Faster and more efficient report production

• Client retention rate increases, particularly with respect to Tier 2-4 (which have only periodic insights services inclusions)

• Synthesio NA team adoption of AI-enabled methodologies

• Bachelor's degree required; advanced degree preferred.

• 5+ years of experience in consulting, SaaS, analytics, operations, commercial strategy or related fields.

• Strong client relationship management and executive stakeholder engagement experience.

• Demonstrated use of AI solutions to drive business development and operational efficiency.

• Experience leading cross-functional initiatives and organizational change.

If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $120,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What's in it for you:

At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit:
Why Work at Ipsos | US

Why Work at Ipsos | CA

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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