Director Continuous Improvement and Automation

The Director of Continuous Improvement & Automation will lead the strategy and implementation of process optimization and automation initiatives to transform Air freight operations. This role drives efficiency, cost reduction, and quality improvement by identifying waste and implementing advanced technologies (IE: AI / Digital TMS) alongside Lean methodologies. The goal is to enhance client satisfaction and employee productivity through digital transformation, standardized processes, & share services optimization.

Strategic Leadership & Roadmap Development

• Define and execute a comprehensive CI and automation strategy aligned with company growth goals.
• Assist in developing a 1-3-year technology and process roadmap in line with the current F1 project, identifying opportunities for Share services in manual documentation and cargo handling tasks.
• Identify, prioritize, and implement high-impact opportunities using data analysis, value stream mapping, and stakeholder engagement.

1. Process Optimization & Lean Methodology

• Apply Lean/Six Sigma principles to reduce cycle time and lead times in freight booking, customs documentation, and warehousing.
• Facilitate Kaizen events and Kaikaku teams (breakthrough improvements) to overhaul underperforming processes.
• If necessary, conduct time studies to establish standards for logistics and forwarding tasks.

1. Automation & Digital Transformation

• Partner with IT to identify, evaluate, and implement technologies such as AI for document processing, intelligent chatbots, and predictive analytics.
• Optimize existing Transport Management Systems (TMS) to automate manual workflows.
• Lead "footprint rationalization" initiatives to improve facility workflows and cargo flow.

1. Performance Management & Data Analysis

• Provide input for establishing KPIs to measure improvement impact, focusing on cost reduction, productivity, documentation accuracy, and on-time performance.
• Provide input for Creating visual management dashboards for real-time performance tracking.
• Analyze operational data to identify bottlenecks.

1. Change Management & Coaching

• Serve as a change agent, fostering a culture of continuous improvement across all levels of the organization.
• Coach site managers and staff on process improvement methodologies, mentoring future Lean practitioners.
• Ability to travel up to 30% as well as work a Hybrid Schedule as required by company policy.

6. Process improvement initiatives could apply to any of the following operational areas:

• • employee onboarding, training and upskilling, system functionality, pricing and quoting, customer onboarding and maintenance, transactional workflow and related elements inclusive of invoicing and cash flow.

• Qualifications & Skills

  • Education/Experience: Bachelor's degree in supply chain management, Industrial Engineering, Logistics, or Business. MBA or master's preferred or 10+ years of progressive experience in logistics, freight forwarding, or distribution, with at least 5 years in a CI leadership role.
  • Certifications: Lean Six Sigma Black Belt (or higher) preferred.
  • Technical Skills: Deep knowledge of TMS, WMS, and ERP systems. Experience with RPA tools (e.g., UiPath, Automation Anywhere) and data analytics tools (Power BI, Tableau) is highly desirable.
  • Industry Knowledge: Strong understanding of Air/Ocean freight forwarding processes, including customs compliance, Incoterms, and documentation.
  • Soft Skills: Strong leadership and influencing skills, excellent communication, and a passion for challenging the status quo.

  Key Performance Indicators (KPIs)

  • Percentage reduction in manual documentation time (share service usage increase or RPA).
  • Reduction in cost per shipment.
  • Improvement in on-time performance and documentation accuracy.
  • Annual savings run-rate target (cost reduction).

  Office/Hybrid -Working Conditions

  • Work is primarily performed in an office environment with moderate noise levels (phones, printers, conversations).
  • Involves prolonged periods of sitting at a desk and frequent use of computers and office equipment.
  • Regular use of hands and fingers, including, but not limited to, typing, filing, frequent keyboarding, mouse clicking and handling documents.
  • Occasional lifting or moving of office supplies or equipment up to 25 pounds.
  • Requires strong analytical, decision-making, and critical-thinking skills.
  • Must be able to read, interpret, and compose clear written and verbal communications.
  • Visual acuity required for tasks including, but not limited to, computer work, document review, and data analysis.
  • Must maintain strong organizational skills, confidentiality, and independent work habits.
  • Adaptability to changing priorities and effective professional communication with colleagues and customers.
  • Regular, punctual attendance and compliance with all company policies and procedures; occasional overtime may be required.
  • On-Site Requirements: In-office presence required for meetings, team events and scheduled days.
  • Must be able to work as part of a functional team including working in an office on a Hybrid Schedule as required by company policy

  The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not exhaustive; environmental conditions and physical requirements may vary depending on the specific office location, workstation configuration, or business necessity.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.