Director, Strategic Planning

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Director, Strategic Planning, to join our ever-evolving team and help us unleash the potential of every business.

What you'll own as the Director, Strategic Planning

The Partner Program Manager - Payments is responsible for building, managing, and scaling indirect partner programs supporting Agent, ISO, and FullService payments partners. This role owns the full partner lifecycle-from recruitment and onboarding through enablement, performance management, and compliance-driving merchant acquisition, transaction volume, and longterm residual revenue while ensuring strict adherence to regulatory and risk requirements.

• Design and manage Agent/ISO and FullService partner programs, including tiering, commission structures, residuals, incentives, and volume thresholds
• Define partner roles across referral, resale, and full merchantofrecord or servicing models
• Optimize programs to increase merchant acquisition, processing volume, and portfolio retention

• Support recruitment and activation of highquality Agent/ISO and FullService payments partners
• Manage endtoend onboarding including contracts, underwriting requirements, pricing models, and system provisioning
• Ensure partners understand merchant onboarding workflows, underwriting expectations, and timetoactivation standards

• Develop paymentsspecific enablement materials covering products such as card acquiring, gateways, POS, terminals, ACH, BNPL, and valueadded services
• Train partners on pricing models, margin management, residual economics, and competitive positioning
• Partner with Sales teams on coselling strategies, deal support, and complex merchant opportunities

• Track partner performance using key payments metrics such as merchant count, approvals, processing volume, net revenue, and residual growth
• Conduct regular partner business reviews (QBRs) focused on pipeline, conversion rates, and portfolio health
• Identify upsell and crosssell opportunities across hardware, software, and ancillary payments services

• Ensure partners comply with payments regulations and standards, including underwriting policies, KYC, AML, PCI DSS, and brand requirements
• Partner with Risk, Legal, and Operations teams to support audits, merchant reviews, and issue resolution
• Monitor chargeback trends, fraud exposure, and partner adherence to acceptable use policies

• Collaborate with Product, Operations, Risk, Finance, and Marketing to align partner strategy with payments capabilities
• Support MDF programs, cobranded marketing, and field engagement activities
• Act as the internal voice of the partner, driving feedback into product and process improvements

What you'll bring

• Bachelor's degree or equivalent professional experience
• 5+ years of experience in payments, merchant services, or fintech partner/channel management
• Direct experience managing Agent/ISO and/or FullService payments partners
• Strong understanding of acquiring models, merchant pricing, commissions, and residual revenue structures
• Proven ability to manage partners in a regulated, risksensitive environment

• Experience working with payment gateways, POS platforms, or integrated software vendors (ISVs)
• Familiarity with CRM, PRM, underwriting, and commission management systems
• Experience supporting highvolume merchant portfolios and national ISO partners
• Strong financial acumen with comfort analyzing margin and partner economics

• Payments partner lifecycle management
• Revenue and portfolio growth optimization
• Compliance and risk awareness
• Operational rigor and scalability
• Partner relationship and stakeholder management

• Partnersourced merchants and approval rates
• Processing volume and net revenue growth
• Residual portfolio retention and expansion
• Compliance adherence and risk issue reduction
• Partner satisfaction and longterm loyalty

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.