New 
Specimen Processing - Referral Representative I - 3rd shift
 Spectraforce Technologies | |
 United States, Pennsylvania, Pittsburgh | |
 Apr 09, 2026 | |
|
title:Specimen Processing - Referral Representative I - 3rd shift location:PA_QPT_875 Greentree Rd, Pittsburgh PA 15220 duration: 4+ months shift: 9pm-5:30am Summary Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors. Duties and Responsibilities * Retrieve, sort and process specimens for shipment to referral laboratories. * Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc. * Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations. * Responsible for filing departmental documents. * Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction. * Report laboratory results using established protocols. * Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols. * Perform investigations and provide resolution to complex Referral Testing issues. * Research test availability using established protocol for selecting a referral vendor. * Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner. * Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor. * Identify and escalate Reportable Quality incidents to supervisors. * Maintain work area in a safe, functional and sanitary condition. * Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements. * Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management. * Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. Required Work Experience: Minimum one (1) to two (2) years clinical laboratory experience. Preferred Work Experience: Customer service and/or medical background preferred. Physical and Mental Requirements: * The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance. * Ability to stand and work at the bench for long periods of time. * Frequent walking and/or standing. Knowledge: * Basic understanding of the operations of Client Services and Specimen Processing. * Thorough understanding of Referral Testing. * Basic medical terminology applicable to clinical laboratory. Skills: * Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency. * Demonstrate strong independent problem-solving skills. * Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers and clients. * Communication skills necessary to handle telephone inquiries from clients and vendors. * Ability to deal with patient and client information in a confidential manner. * Good data entry skills required. * Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems Education Requirements: High School Diploma or equivalent - REQUIRED Work Environment: Required to handle biological samples and potentially hazardous chemicals. | |