Patient Services Rep

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: New Margaret Hague Womens Hlth

Req #: 0000243062

Status: Hourly

Shift: Day

Pay Range: $20.60 - $25.34 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

New Margaret Hague - Women's Health

Location may vary

Monday - Friday

Shifts may vary

Bilingual preferred

The Patient Service Representative works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations,

PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks,

The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy,

Education and Experience:

High School Diploma or GED required

Relevant experience and/or training, or equivalent combination of education and experience

Previous medical receptionist experience or background in general office, preferred Knowledge, Skills, and Abilities:

Demonstrates a clear understanding of the importance of patient satisfaction and safety

Strong oral and written communications skills

Attention to accuracy and detail

Able to multitask and work under pressure

Ability to work independently and in a team environment

Knowledge of medical terminology and Epic systems, preferred

Answers routine questions in person and over the telephone

Coordinates with insurance providers and handles pre-authorizations/certifications as necessary

Creates and maintains health record information, files and organizes as needed

Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail

Performs patient check-in and check-out functions

Other duties as assigned,

Provides a compassionate and supportive environment with prompt and consistent service,

Adheres to patient rights: provides for the confidential treatment of all communications and records,

Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors

Listens and communicates effectively

Supports teamwork by cooperative problem solving through participation in meetings, projects, etc

Utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions

Organizes work sets priorities with a minimum of supervision and seeks guidance as appropriate

Makes decisions that are timely and consistent with department, objectives, policies and procedures

Demonstrates sound judgment; accepts and benefits from constructive criticism

Participates in ongoing education as required,