Booth Attendant

About the Booth Attendant position:

The Booth Attendant position is in the Division of Facilities Planning & Management (FP&M) within the Department of Transportation Services. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

The Booth Attendant is a key member of Transportation Services, serving as the primary point of contact for our clients and customers to ensure a welcoming and supportive experience for all. This role is responsible for collecting parking fees at the exit of staffed parking structures and assisting permit holders when having difficulties exiting the parking structure while maintaining the customer service standards of Transportation Services. The Booth Attendant will be stationed at the exits of UW Hospital to assist permit holders, patients, and visitors with parking payment and exit the lot, assisting anywhere from 1 to 50 customers per shift.

Part-Time: 50% FTE

Hours generally scheduled Saturday and Sundays from 6:30 AM to 5:00 PM with occasional nights, weekends and holidays may be required for this position.

• Exchanges tickets and cash from customers as they enter or leave facilities

• Informs customers of parking policies and acts courteously. Assists customers by giving directions, calling for emergencies, and locating vehicles

• Maintains fee computers

• Maintains lots by contacting enforcement for the citation or removal of vehicles that are illegally parked

• Ensures safe and doors are locked whenever leaving the booth and at the end of each shift

• Assists in the training of new employees

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

Find out more about our Division: https://inside.fpm.wisc.edu/about-fpm/

$20.00 hourly minimum

The minimum rate for this position is $20.00, but it is negotiable based on experience and qualifications.

• Experience with cash handling, processing payments, resolving issues, and providing information to support customers effectively
• Strong communication skills with the ability to convey information clearly and professionally
• Customer service experience with a diverse range of customers, including varying backgrounds, needs, and communication style
• Ability to work both independently and collaboratively in a fastpaced environment

• Previous experience or ability to learn two-way radio, intercom and phone communication with customers and staff
• Basic knowledge of Microsoft Suite

• High School Diploma or equivalent, preferred

To begin the application process, click the "Apply" button.

Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document, or separate documents.

We are eager to learn more about how your experience may align with this position.

The following is required for your application to be considered complete:

• A cover letter describing how your experience relates to the listed required and preferred job qualifications.

• Resume detailing your educational and professional background.

This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years.

This position has been identified as a Campus Security Authority (CSA). The Clery Act defines a Campus Security Authority any individual(s) who have responsibility for campus security, but who do not constitute a campus police department or security department. CSAs are required to report any Clery Crimes, and the CSA required training can be found at https://hr.wisc.edu/professional-development/courses/campus-security-authorities/.

The search committee will review all application materials after the posted deadline.

We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Passion Malotky 608-890-1852, passion.malotky@wisc.edu

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.